Remote Patient Services Representative
Job description
Patient Services Representative
American Health Connection has immediate opportunities for Work-from-Home Patient Services Representatives.
American Health Connection provides patients with full-service, virtual central scheduling and communications services. Each Patient Services Representative is assigned to a team that supports a medical health system client. This is a regular, full-time position with virtual training and employee benefits and is 100% remote. No on-camera! No contracts! For more information, visit our website at www.AmericanHealthConnection.com.
Come join our team! This is a virtual call center position, so you know that when you disconnect the patient call, you are done with that task and will move on to the next patient phone call.
• Must have a minimum of one year of high-volume scheduling experience in a call center environment. Representatives can expect to handle 75+ calls back-to-back per shift. Medical experience is a plus. Telephonic call center, no on-camera.
• Electronic medical record system (EMR/HER) experience. • Proficient and self-sufficient on a desktop computer and have a sense of urgency in assisting patients.
• Candidates must have exceptional communication skills, including written (legible, concise, and with appropriate spelling) and verbal, including proper phone etiquette.
• We require a private, noise-free, HIPAA-compliant space at home.
• High school diploma or equivalent.
• Proficient knowledge of Microsoft Office Suite is required.
FULL-TIME DAY SHIFTS AVAILABLE: Monday – Friday and must be available for rotating weekends.
Hourly Rate Starts At $17.00 We offer medical, dental, vision, life insurance, 401(k) Plan with Company match, and much more!
COMPUTER REQUIREMENTS – Must agree to meet these requirements after signing our offer letter and before the start date. Do not purchase equipment until a job offer is extended.
**Computer Requirements: Must be a desktop computer.
**Must be on a static location or address; devices such as laptops and Chrome books are not acceptable due to security concerns
** Computer Type: Mini, Full Tower, All-in-One Operating System: Windows 11; Mac OSX Monterey or newer Processor (CPU): Intel i5 / Ryzen 5 / M1 or better (4-8 Cores) Memory (RAM): 8GB or higher
**Monitor Requirements: 22-inches or bigger; Dual Monitor is highly recommended Input Device: A proper non-mechanical USB keyboard and mouse are required.
**Internet Requirements: No Wifi – Cable or Satellite connection only Internet Provider Type: Cable Internet or Starlink Satellite connection.
**Computer Internet Connection Requirements: Wired Ethernet connection. Internet Speed: 60mpbs for Download and 15mpbs for Upload Minimum
**Headset Requirements: Must have two headsets at all times in case of emergency
**. Preferred vendor provides price discounts and free shipping.
• Required Headset: HP/Poly Blackwire or Plantronics Blackwire 3320
• Connection Type: USB Wired Headset
• Headset Type: Stereo or Dual-Ear
• Microphone: Noise Cancelling
*Our healthcare agents must have private, noise-free, HIPAA-compliant space at home. Must reside in the continental United States.