Inbound/Outbound Enrollment Specialist

Job Req: 4722
Community: Call Center
Location: TN, United States
Date Posted: Jun 4, 2025
Remote Type: Remote

Job Description

Inbound/Outbound Enrollment Specialist 

Remote – US 

Pay rate is $13/hour. We use national and industry-specific survey data to assist in determining compensation. Additionally, we consider factors such as external market rate, budget for the role, and the compensation rates of current employees performing the same function. Some roles will have variable pay.

The Opportunity:

Position responsibilities:

• Customer-Focused Communicators:
  • Providing clear guidance on policies, procedures, and documentation requirements to ensure a seamless enrollment process
  • Acting as a primary contact for families, staff, and internal departments, delivering supportive and effective communication
• Customer Service Excellence:
  • Assisting families by interpreting account details, offering updates, and demonstrating exceptional customer service skills, including empathy and relationship-building
  • Maintaining high accuracy, meet Quality Assurance standards, and contribute to enrollment goals
• Application Support:
  • Delivering comprehensive support for K12 learning systems and business applications
  • Clearly explaining product features, costs, and terms while coordinating secure sales/enrollment agreements and transactions
• Enrollment Assistance Management:
  • Handling high volumes of inbound and outbound customer interactions
  • Promptly resolving common issues to ensure family satisfaction and a positive enrollment experience
  •  
• System Proficiency and Multi-Tasking:
  • Efficiently navigating and switching between multiple systems while assisting families
• Relationship Building and Documentation:
  • Building strong relationships with adult students, parents, or legal guardians
  • Ensuring the timely collection of all required compliance documentation in line with departmental policies
• Problem-Solving and School Support:
  • Demonstrating excellent troubleshooting and research skills to resolve practical issues and support various schools and their policies
• Call Management:
  • Handling a high volume of inbound calls while meeting outbound call expectations, such as follow-ups and enrollment updates
• Data Management:
  • Accurately recording call-related data in the Salesforce CRM tool within designated timeframes during and after calls
• Family-Focused Service:
  • Addressing family concerns creatively and with integrity, providing feedback to teammates to improve processes, and focusing on family retention
• Policy Compliance:
  • Adhering to corporate and departmental policies regarding attendance, schedule adherence, conduct, and data security, ensuring the protection of family and student information
• Remote Work and Flexibility:
  • Thriving in a quiet remote work environment with a high degree of autonomy while adhering to a defined shift schedule
  • Employees are expected to be fully present and give full attention to their work while on the clock
  • Flexibility is essential, as shifts may change based on business needs and may include weekends, holidays, and optional overtime

This role is ideal for individuals who thrive in a dynamic call center environment and are passionate about providing top-notch support and customer service.

The Candidate:

Required skills/qualifications:

• High School diploma or equivalent combination of education and experience 
• Must be at least 18 years old 
• Must reside in the United States
• Willing to accept a temporary assignment 
• Must be able to work full time, 40 hours a week 
• Must have a quiet, distraction-free work environment without any conflicting responsibilities during scheduled work shift   
• Ability to accurately type at least 25 wpm       
• Excellent written and oral communication skills  
• Computer knowledge and internet navigation skills  
• Must reside within approved state*  
• Must be able to work from home with the following internet requirements: High-speed Internet Connection (Cable, Fiber, DSL) 
• Mobile Broadband is not supported (including satellite, wireless/cellular hotspot service, and point to point internet service)
  • 30 Mbps Download  
  • 15 Mbps Upload   
  • 100ms Ping or less   
  • Jitter: 20 MS or less   
  • WIFI Connection is permitted   
• The employee will be responsible for maintaining the required service and stability. A wired connection from the modem/router to the device will be required if service instability exists, no splits/gaps or usage of Wi-Fi bridges 

Preferred skills/qualifications:

• College degree or some college completed
• 1 or more years of customer service experience 

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.   

Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor. 

Virtual Store Support Operator (Remote)

 Remote - USA, Remote - USA, NC 27604, United States of America

Location Remote - USA, North Carolina

Category Retail Operations

Job Type Full time

Job Id R-0527879 E-Advance LLC (200)

Job Description

The Retail Customer Care Phone Support Operator is considered the front-line representative, providing best in class service to our customers and store team members. This individual will answer incoming phone calls, return voicemails and respond to emails. The Retail Customer Care Phone Support Operator is primarily responsible for locating proof of purchase for items bought in store, assists with return/exchange refusals, experiences within a store location and partnering with our store leadership via email and phone to resolve opportunities. The Retail Customer Care Phone Support Operator is able to provide resolutions to most concerns or partner with our store team members to find the best resolution for the customer. The operator is also tasked with navigating through many computer applications with speed and accuracy to provide timely customer resolutions. The major directive is to successfully serve our Customers and store Team Members better than anyone and assist them in the proper handling of questions, concerns and procedural opportunities. Our extensive training program provides analysts with the tools they need to make judgment calls in the moment to offer exceptional customer service with their own style.

This role requires a stable internet connection to get you throughout the Workday.

You must live within the Eastern Time Zone to be eligible for this role.

Essential Duties and Responsibilities:

• Maintains composure while de-escalating customer issues
• Maintains and updates customers information in a case management system
• Close sales, upsell and process credit card payments
• Provide first level website technical support
• Follows up on outstanding items to issue completion
• Document each customer interaction in a case management system
• Meet or exceed company set targets for calls/chats handled, Team KPIs, customer satisfaction score, adhering to schedule and QA scores
• Provide guidance through the Advance Auto Parts in-store shopping experience
• Partner with other departments and store team members to resolve customers concerns
• Responsible for working incoming cases
• Provide knowledgeable answers to questions about company policies and procedures
• Maintain Advance Auto Parts product and policy knowledge
• Notify business partners of potential opportunities taken place within a store location
• Complete training courses by company set due date

Requirements:

• Excellent written communication skills
• Must be able to multi-task

• Typing speed of at least 45 words per minute
• Must be available to work any shift between Monday-Friday 9:00am-6:00pm EST or until queue is cleared for closing shifts.
• Must be available to work holidays. We are closed on Christmas Day and Thanksgiving Day.
• Must thrive and be adaptable to an ever-changing fast pace environment
• Regular, dependable attendance and punctuality
• Demonstrated ability to work well with other departments, peers and business partners
• Excellent problem-solving skills, with a demonstrated ability to identify operational problems, recommend optimum solutions and follow through to resolution
• Must be available to attend entire paid training class
• Pass Background Check

Location Eligibility: You must live within the Eastern Time Zone to be eligible for this role.

Hours of operation: 8:30am - 5:30pm EST

What does Advance have to offer you?

• 401k Retirement Savings Plan with competitive company match
• Paid Time Off and Sick Time
• Opportunity for overtime
• Special Recognition awards
• Opportunity for growth and promotion
• Career Path Opportunities: Most of our trainers, quality control coaches, managers and leaders began their career as Customer Service Operator
• Employee Discount Program
• Health, Dental, Vision and Prescription Drug Insurance
• Health Savings Account
• Medical and Dental Flexible Spending Accounts
• Employee Assistance Program
• Company paid Life insurance
• Company paid short & long term disability insurance
• Annual increase based on performance
• Positive work environment
• Team Member Networks available
• Volunteer Opportunities
• Military Leave, Jury Duty and Bereavement Pay
• Paid Disability Leave Due to Childbirth and Paid Parental Bonding Leave
• Visit our benefits website to view the many other benefits we offer: https://www.advanceautoparts.jobs/en-US/page/benefits

Education and/or Experience

• High school diploma or General Education Degree (GED); and
• Minimum of 2 years related experience and/or training or equivalent combination of education and experience
• Call Center or Customer Service experience preferred but not required
• French/English or Spanish/English desired but not required
• Automotive Knowledge desired but not required

Supervisory Responsibilities:

None

Certificates, Licenses, Registrations:

None Required, ASE preferred

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear.  The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl.  The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

#LI-AM1

Compensation Range13.50 USD PER HOUR - 15.25 USD PER HOUR

Benefits Information

California Residents click below for Privacy Notice:

Virtual Store Support Operator (Remote)

Remote - USA, Remote - USA, NC 27604, United States of America

Location Remote - USA, North Carolina

Category- Retail Operations

Job Type- Full time

Job Id R-0525487 

Advance Stores Company Inc (500)

Job Description

The Retail Customer Care Phone Support Operator is considered the front-line representative, providing best in class service to our customers and store team members. This individual will answer incoming phone calls, return voicemails and respond to emails. The Retail Customer Care Phone Support Operator is primarily responsible for locating proof of purchase for items bought in store, assists with return/exchange refusals, experiences within a store location and partnering with our store leadership via email and phone to resolve opportunities. The Retail Customer Care Phone Support Operator is able to provide resolutions to most concerns or partner with our store team members to find the best resolution for the customer. The operator is also tasked with navigating through many computer applications with speed and accuracy to provide timely customer resolutions. The major directive is to successfully serve our Customers and store Team Members better than anyone and assist them in the proper handling of questions, concerns and procedural opportunities. Our extensive training program provides analysts with the tools they need to make judgment calls in the moment to offer exceptional customer service with their own style.

This role requires a stable internet connection to get you throughout the Workday.

You must live within the Eastern Time Zone to be eligible for this role.

Essential Duties and Responsibilities:

• Maintains composure while de-escalating customer issues
• Maintains and updates customers information in a case management system
• Close sales, upsell and process credit card payments
• Provide first level website technical support
• Follows up on outstanding items to issue completion
• Document each customer interaction in a case management system
• Meet or exceed company set targets for calls/chats handled, Team KPIs, customer satisfaction score, adhering to schedule and QA scores
• Provide guidance through the Advance Auto Parts in-store shopping experience
• Partner with other departments and store team members to resolve customers concerns
• Responsible for working incoming cases
• Provide knowledgeable answers to questions about company policies and procedures
• Maintain Advance Auto Parts product and policy knowledge
• Notify business partners of potential opportunities taken place within a store location
• Complete training courses by company set due date

Requirements:

• Excellent written communication skills
• Must be able to multi-task

• Typing speed of at least 45 words per minute
• Must be available to work any shift between Monday-Friday 9:00am-6:00pm EST or until queue is cleared for closing shifts.
• Must be available to work holidays. We are closed on Christmas Day and Thanksgiving Day.
• Must thrive and be adaptable to an ever-changing fast pace environment
• Regular, dependable attendance and punctuality
• Demonstrated ability to work well with other departments, peers and business partners
• Excellent problem-solving skills, with a demonstrated ability to identify operational problems, recommend optimum solutions and follow through to resolution
• Must be available to attend entire paid training class
• Pass Background Check

Location Eligibility: You must live within the Eastern Time Zone to be eligible for this role.

Hours of operation: 8:30am - 5:30pm EST

What does Advance have to offer you?

• 401k Retirement Savings Plan with competitive company match
• Paid Time Off and Sick Time
• Opportunity for overtime
• Special Recognition awards
• Opportunity for growth and promotion
• Career Path Opportunities: Most of our trainers, quality control coaches, managers and leaders began their career as Customer Service Operator
• Employee Discount Program
• Health, Dental, Vision and Prescription Drug Insurance
• Health Savings Account
• Medical and Dental Flexible Spending Accounts
• Employee Assistance Program
• Company paid Life insurance
• Company paid short & long term disability insurance
• Annual increase based on performance
• Positive work environment
• Team Member Networks available
• Volunteer Opportunities
• Military Leave, Jury Duty and Bereavement Pay
• Paid Disability Leave Due to Childbirth and Paid Parental Bonding Leave
• Visit our benefits website to view the many other benefits we offer: https://www.advanceautoparts.jobs/en-US/page/benefits

Education and/or Experience

• High school diploma or General Education Degree (GED); and
• Minimum of 2 years related experience and/or training or equivalent combination of education and experience
• Call Center or Customer Service experience preferred but not required
• French/English or Spanish/English desired but not required
• Automotive Knowledge desired but not required

Supervisory Responsibilities:

None

Certificates, Licenses, Registrations:

None Required, ASE preferred

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear.  The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl.  The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

#LI-AM1

Compensation Range13.50 USD PER HOUR - 15.25 USD PER HOUR

Benefits Information

California Residents click below for Privacy Notice:

https://jobs.advanceautoparts.com/us/en/disclosures

Confidential Legal Secretary-Juvenile Dependency-25277005JD

Salary: $52,832.00 - $87,672.00 Annually

Location: County of San Diego, CA

Job Type: Regular - Full time

Remote Employment: Remote Optional

Job Number: 25277005JD

Department: County Counsel

Division: Juv Dep

Opening Date: 05/30/2025

Closing Date: 6/9/2025 11:59 PM Pacific

Job Summary

The County of San Diego has current openings for CONFIDENTIAL LEGAL SECRETARY-JUVENILE DEPENDENCY

Are you a self-motivated individual ready to apply your legal secretarial experience in a fast-paced environment? Apply today!

The current vacancies are located in the Office of County Counsel's Juvenile Dependency Division. The Office of County Counsel generally supports a hybrid teleworking schedule with a mix of in-office and remote work which may be available in this position after the training period.  

Confidential Legal Secretaries are responsible for composing and preparing highly confidential legal documents. They provide legal secretarial services for attorneys and other professional staff for the Office of County Counsel Department. As a Confidential Legal Secretary, you may be exposed to highly emotionally charged cases.

Click here to view the complete job description for this classification.

We are seeking candidates who have experience and/or an interest in Juvenile Dependency Law.  Confidential Legal Secretaries within Juvenile Dependency provide assistance at the screening desk, trial team, and appellate team. Confidential Legal Secretaries will be responsible for, but not limited to: trial preparation; filing motions, letters, Respondent’s briefs; drafting, processing, and serving of legal documents; coordinating court appearances, witness testimony, and hearing dates.

The ideal candidate is a self-starter who can effectively prioritize multiple tasks and assignments; apply their knowledge of basic legal processes and procedures to efficiently compose and prepare highly confidential legal documents; review a variety of legal documents for completeness and accuracy; maintain confidentiality of sensitive information pertaining to the decision-making process of the County; and be a team player with excellent communication skills and initiative.

Selection Interview Dates
   
The timeline for this recruitment is outlined below.  

• Interviews, Job Offers and Background Process begin shortly after the application period closes. Note: Current County employees may be excluded from additional background screening. 
• Current County employees may be excluded from additional background screening. 
• Pre-employment Medical Screening: Approximately 3 days following successful background investigation results.
• Anticipated Start Date: Start date will be based upon successful completion of medical screening or other mutually agreed upon date. 

If you are not selected for this interview process, you may have the opportunity to compete for future vacancies.

Minimum Qualifications

1. One (1) year of full-time experience performing legal secretarial duties for attorneys or other professional staff in a legal office, which must have included preparing briefs and pleadings, checking citations, setting up depositions, maintaining files and calendars, screening phone calls and using computers; OR,
2. Completion of a legal secretarial curriculum at a community college or a recognized accredited business school

Attachments

In order for your education to be considered, you must attach a copy of your degree transcripts, diploma and/or foreign equivalency report at the attachments section of your application. Required attachments already submitted do not need to be resubmitted. Please submit only the documents required. Additional documentation, such as awards, letters of recommendation, unsolicited certifications, etc. will not be added to your application file.

Condition of Employment

As part of the County of San Diego’s pre-employment process, prospective candidates will undergo a background check (including fingerprinting) and a pre-employment medical screening prior to beginning County employment. Additional types of background investigations may be conducted based on the job-related activities of the position. Current County employees may be excluded from this process.

Evaluation

Qualified applicants will be placed on a six (6) month employment list based on scores received during the evaluation of information contained in their employment and supplemental applications. Please ensure all information is complete and accurate as the responses you provide on the supplemental application questionnaire will be reviewed using an automated evaluation system. If you are successful in the initial screening process, your application will be reviewed individually to confirm that the information you provided is accurate and qualifying.

Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of a job, on a case-by-case basis.The Department of Human Resources removes personally identifiable information from all recruitments. This practice, called Blind Applicant Screening, hides a candidate’s personal information that could influence or bias a hiring decision. Personal information includes name, phone number, address, gender, age and race. This process helps contribute to a fair and equitable selection process leading to a more diverse and inclusive workforce.

The most highly qualified candidates, based on the evaluation results, will be referred for an interview.  Be sure to include your experience in meeting the minimum requirements in both the Work Experience section and the Supplemental Questionnaire section of the Application. Resumes will not be accepted in lieu of the application Work History and/or supplemental questionnaire.

As an employer of over 19,000 employees, the County of San Diego is an organization committed to veteran hiring, retention, and professional development. We recognize the contributions and sacrifices made by our veterans and value the unique expertise and leadership qualities they bring to our workforce. We strive to provide veterans with the resources and tools necessary to maximize their employment opportunities, and to assist veterans with their transition into civilian life by applying the valuable skills, knowledge and training acquired in service to positions and career paths at all levels within our large organization. Click on the resource links below to learn more about how the County of San Diego supports its veterans.
 
Veteran’s Preference Policy The County of San Diego offers preferential credits for military service to assist qualified applicants in transitioning from military to civilian careers with the County of San Diego.
 
Military Skills Translator Do you need assistance translating your military experience into civilian experience? This tool can help!

The County of San Diego and its employees embrace the vision of: a just, sustainable, and resilient future for all. Our values include: integrity, equity, access, belonging, excellence, and sustainability. Each of which are infused throughout our operations. While also embracing a mission of strengthening our communities with innovative, inclusive, and data driven services through a skilled and supported workforce. Click here for more information on our Strategic Plan (sandiegocounty.gov) (Download PDF reader) as well as our commitment to serve everyone, to build a Framework for the Future that will create a County that works for all.

Under California Government Code Sections 3100 - 3109, public employees are designated as disaster service workers. The term "public employees" includes all persons employed by the state or any county, city, state agency, or public district. Disaster service workers are required to participate in such disaster service activities as may be assigned to them by their employer or by law.

The County of San Diego is committed to valuing diversity and practicing inclusion because our diverse workforce is our greatest asset and our customers are our number one priority.

Enrollment/Billing Senior Representative - Village Fertility Pharmacy - Hybrid - Scottsdale, AZ

Location: Scottsdale, Arizona, United States of America (Hybrid)

Category: Customer Service & Claims  

Posted Date: 06/05/2025  

Job Id: 25002409

Role Overview:

The Enrollment/Billing Senior Representativeworks under the direction of the Manager of RCM to maintain the accuracy of Village Fertility Pharmacy’s Accounts Receivable balances to ensure accuracy and timeliness of balances.

Essential Functions:

• Coordinates billing and collection across multiple payors.
• Utilizes knowledge of accounting and pharmacy systems to ensure proper posting and reconciliation of payments across multiple payors. 
• Downloads reports from multiple portal locations daily/weekly as assigned.
• Downloads Leadernet reports daily and send to TPMS.
• Downloads credit card payments daily and assist with reconciliation of payments.
• Works directly with the shipping and scheduling teams to ensure front-end accuracy on completion of orders.
• Maintains multiple email boxes, instant messages, and communications with operations team on billing issues.
• Posts manual payments for patient accounts and handles patient account issues.
• Performs necessary investigation and collection procedures required to keep accounts receivable balances current & accurate.
• Communicates adjustments and reconciliations with finance department to enable accurate financial reporting.
• Works proactively with patients to educate them about their account balances, process payments and facilitate their questions. 
• Creates invoices and history reports as needed and requested.
• Processes monthly patient account statements and invoices.
• Determines required adjustments to billed claims and adjusts claims as needed on a timely basis based on existing policy and procedures and reports them to Manager and Lead Analyst for processing. 
• Reviews aging reports for clinic billing and patient accounts regularly.
• Reconciles credit card payments for multiple locations to pharmacy systems.
• Processes credit card payments as needed for office and patient payments due.
• Assists operations team with weekly claims reversals as needed.
• Assists accounting team with tasks as needed.
• Performs other duties and responsibilities as needed.

Requirements:

• Must be local to Scottsdale, AZ as training will be onsite followed by a hybrid schedule of 3 days onsite, 2 days remote
• Must be able to able to work an 8 hour shift Monday - Friday within this timeframe: 7:30am - 5pm MST
• HS diploma or GED required
• Experience in healthcare setting working in insurance and/or patient billing preferred
• 1+ year experience in specialty office, medical billing, or pharmacy preferred
• Proficient computer skills including all Microsoft programs
• Experience with accounts receivable & reconciliation functions preferred
• Basic knowledge of medical terminology, as well as a baseline understanding of specialty medications
• In-depth knowledge of insurance coverage, terminology, and benefit investigation
• Able to communicate coverage details to patients and providers
• Ability to exercise judgment under pressure and use analytical ability to affect solutions
• Ensure that customers have a positive experience; commits to meet customer expectations
• Have effective communication, people, and organizational skills (verbal and written)
• Be flexible to help with other jobs as needed
• Capability to multitask is essential without sacrificing quality and attention to detail
• Ability to thrive in a fast-paced environment/ growing business with daily and weekly deadlines

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Driving Growth. Improving Lives.

Apply Now  Save

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About The Cigna Group
​​​​​​​Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Outbound Care Associate

Location: Remote, Florida

Remote Job: Remote Job: Yes

Time: Full time

Department: CenterWell Senior Primary Care

Description

Become a part of our caring community and help us put health first
 

The Outbound Care Associate is responsible for engaging with members through outbound calls with the primary goal of scheduling virtual appointments with healthcare providers. This role requires a strong focus on customer service, effective communication, and the ability to persuade members to take proactive steps in managing their health through virtual care options.

Job Functions

• Conduct outbound calls to members to promote and schedule virtual appointments.
• Effectively communicate the benefits of scheduling virtual appointments and how they can enhance members' healthcare experience.
• Utilize persuasive techniques to encourage members to agree to schedule an appointment.
• Address any questions or concerns members may have regarding virtual services, providing accurate information and support.
• Maintain detailed records of each call, including member responses and scheduled appointments, in the customer relationship management (CRM) system.
• Performs follow up with members, outside entities and/or providers. Ensures responses to member and/or provider inquiries are completed on a timely basis to achieve service and quality
• Collaborate with team members and supervisors to achieve weekly and monthly scheduling targets.
• Stay informed about healthcare services and offerings to provide up-to-date information to members.
• Adhere to all compliance and regulatory requirements when handling member information.

Required Qualifications

• 2 year plus previous experience in a call center or customer service role
• Minimum of 3 years’ experience in a sales or customer service role, where persuasive communication was essential to achieving targets.
• Ability to manage multiple or competing priorities, including use of multiple computer applications simultaneously
• Ability to build rapport and establish trust with members over the phone.
• Strong verbal communication and active listening skills including knowledge of medical terminology
• Strong typing and computer navigation skills
• Excellent organizational and time-management skills.
• Goal-oriented with a proven track record of meeting performance targets.
• Ability to work independently and as part of a team in a fast-paced environment.

Preferred Qualifications

• Familiarity with healthcare services and virtual appointment scheduling.
• Experience with Electronic Medical Records.
• Previous experience interacting with the senior population.
• Bilingual in English/Spanish with the ability to speak, read and write in both languages without limitations and assistance

Scheduled Weekly Hours: 40. May require occasional evening or weekend shifts based on business needs.

** PLEASE MAKE SURE YOU ATTACH YOUR RESUME TO YOUR APPLICATION (PDF or Word format) **

Use your skills to make an impact
 

Alert

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana’s secure website.

Interview Format – HireVue

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

Work-At-Home Requirements

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested.
• Satellite, cellular and microwave connection can be used only if approved by leadership.
• Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
• Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. ​

Benefits

 Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including:

• Health benefits effective day 1
• Paid time off, holidays, volunteer time and jury duty pay
• Recognition pay
• 401(k) retirement savings plan with employer match
• Tuition assistance
• Scholarships for eligible dependents
• Parental and caregiver leave
• Employee charity matching program
• Network Resource Groups (NRGs)
• Career development opportunities

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay RangeThe compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 $45,000 - $60,900 per year

 This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of BenefitsHumana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us
 

About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being.

About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation’s largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first – for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.

​
Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Apply now

Request an Accommodation
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact ADA@humana.com for assistance.

Employment Fraud Notice
Humana will never ask a candidate for money for work equipment and network access or request access to personal accounts during the application process. Learn more about identifying and preventing employment fraud or report a suspected employment fraud case.

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If you are a California resident applying for a position and would like to review our California Applicant Privacy Policy, click here: CA Resident Applicant Privacy Policy

Inbound Contacts Representative

Remote Job: Remote Job: Yes

Schedule: Full time

Category: Administrative and Support Services

Department: CenterWell Pharmacy

Job ID: R-372905

Description

Become a part of our caring community and help us put health first
 

The Inbound Contacts Representative 1 represents the company by addressing incoming telephone, digital, or written inquiries. The Inbound Contacts Representative 1 performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.

Job Description

Location: Work at home in FL, IN, OH, TN, AZ, MO, NM, NC

Schedule: Not determined yet, must be flexible to work any shift Monday through Saturday between 8AM and 11PM EST. You will work (5) 8 hour shifts.

The Inbound Contacts Representative 1 addresses customer needs which may include complex benefit questions, resolving issues, and educating members. Records details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it. Escalates unresolved and pending customer grievances. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.

In our CenterWell Specialty Pharmacy (CWSPC) department, we operate as an inbound call center dedicated to managing specialty medication needs for our members. Our primary responsibilities include scheduling the delivery of specialty medications directly to members' homes or their designated medical office (MDO). In addition, we address various benefits-related inquiries from our members, ensuring they have comprehensive information and support. Collaborating with multiple departments, we aim to provide seamless and efficient assistance to our members. The role also requires adept skills in de-escalating calls, ensuring that every member interaction is handled with the utmost care and professionalism.

Use your skills to make an impact
 

Required Qualifications

• 2 years of customer service experience
• Must live in one of the following states: FL, IN, OH, TN, TX, MO, AZ, NM, NC
• Strong customer service orientation
• Strong attention to detail
• Strong typing and computer navigation skills
• Ability to manage multiple or competing priorities, including use of multiple computer applications simultaneously
• Effective verbal and listening communication skills
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

• Associate's or Bachelor's Degree
• Previous Specialty Pharmacy experience
• Previous inbound call center or related customer service experience
• Healthcare experience
• Fluency in Spanish

Additional Information

We have a strict attendance policy especially during the first (180) days. New hires cannot have any more than (4) instances including being tardy (logging in late at the beginning of your shift and coming back from lunch or break late), early leave, or call offs.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay RangeThe compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

 $38,000 - $45,800 per year

Description of BenefitsHumana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us
 

About CenterWell Pharmacy: CenterWell Pharmacy provides convenient, safe, reliable pharmacy services and is committed to excellence and quality. Through our home delivery and over-the-counter fulfillment services, specialty, and retail pharmacy locations, we provide customers simple, integrated solutions every time. We care for patients with chronic and complex illnesses, as well as offer personalized clinical and educational services to improve health outcomes and drive superior medication adherence.

About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation’s largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first – for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.

​
Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Apply now

Request an Accommodation
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact ADA@humana.com for assistance.

Employment Fraud Notice
Humana will never ask a candidate for money for work equipment and network access or request access to personal accounts during the application process. Learn more about identifying and preventing employment fraud or report a suspected employment fraud case.

California Resident Applicants
If you are a California resident applying for a position and would like to review our California Applicant Privacy Policy, click here: CA Resident Applicant Privacy PolicyHide map

• Business Area: Clinical & Care Management
• Job Type: Full time
• Date Posted: Apr 15 2025
• Job Number: 1566875

Care Coordinator II

Description

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.

This is a field position. Candidate must reside in Lincoln county, AR.

Position Purpose: Supports care management activities and the teams assigned to members to ensure services are delivered by the healthcare providers and partners and continuity of care/member satisfaction is achieved. Interacts with members by performing member outreach telephonically or through home-visits and documents the plan for care/services of activities.

• Provides outreach to members via phone or home visits to engage members and discuss care plan/service plan including next steps, resources, questions or concerns related to recommended care, and ongoing education for the member throughout care/service, as appropriate
• Coordinates care activities based on the care plan/service plan and works with healthcare and community providers and partners, and members/caregivers to accommodate changes or progress, as needed
• Serves as support on various member and/or provider inquiries, requests, or concerns related to care plan/service plan
• Communicates with care managers, practitioners, and others as needed to facilitate member services and to ensure continuity of care/service
• May support performing service assessments/screenings for members and documenting the member’s care needs
• Supports documenting and maintaining member records in accordance with state and regulatory requirements and distribution to providers as needed
• Follows standards of practice and policies compliant with contractual requirements and regulatory guidelines and standards
• Ability to identify needs and make referrals to Care Manager, community based organizations, and Disease Manager
• Provide education on benefits and resources available
• Performs other duties as assigned
• Complies with all policies and standards

Education/Experience: Requires a High School diploma or GED
Requires 1 – 2 years of related experience

License/Certification:

Pay Range: $17.50 - $27.50 per hour

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

Location

Macon, Georgia, Charlotte, North Carolina, Albany, New York, West Valley City, Utah, Fort Lauderdale, Florida, Virginia Beach, Virginia, Lakewood, Tennessee, Pahrump, Nevada, Gilbert, Arizona, San Antonio, Texas

Employment Type

Full time

Location Type

Remote

Department

Insurance

About the Opportunity:

Come join one of the fastest-growing fintech startups in the U.S! At Jerry, we’re on a mission to help car owners save time and money on one of their most expensive and high maintenance assets. Since launching our mobile app in 2019, we have amassed over 4M customers, and expanded beyond insurance shopping to refinancing, safety and repairs to become the #1 rated AllCar app in the App Store.

We are looking for a Customer Service Agent to join our growing team! In this role, you will be responsible for helping our existing customers make changes to their current insurance policies from one of Jerry's 55+ insurance carrier partners. From processing service changes to answering questions regarding policy details, you will support our customers with enthusiasm and care. If you are looking for an opportunity to make a measurable difference in the lives of millions, we'd love to hear from you!

How you will make an impact:

• Respond to inbound calls from existing customers
• Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc.
• Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy
• Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation to make a measurable difference in the lives of millions, we'd love to hear from you!

Who you are:

• You can multitask and manage multiple competing priorities
• You are passionate about helping others

Compensation and perks:

• Hourly wage: $18.00 - 21.00
• We will pay for your P&C license (expected within 60 days after starting)
• Medical, dental, vision insurance, 401K match
• Ability to work remotely (we provide work equipment)
• Ongoing training and mentorship from our leadership team
• An outstanding portfolio of insurance carriers and products - we work with over 55 carriers to ensure we can offer our customers the best options for them

Schedule:

• Monday to Friday 12:30pm - 9pm ET

While we appreciate your interest and application, only applicants under consideration will be contacted.

Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws.

Jerry.ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at recruiting@jerry.ai

About Jerry.ai:

Jerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets. 

Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all.

We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started. 

Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing.

Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market.

• Business Area: Customer Care
• Job Type: Full time
• Date Posted: Jun 06 2025
• Job Number: 1575038

Customer Service Advocate II - Outbound

Description

You could be the one who changes everything for our 28 million members as a Customer Care professional at Centene. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.

**Hours 10:30-7:00 CST

Position Purpose: Delivers education and information to members and/or providers on behalf of the customer service team to help inform them of the latest updates or changes made to products, gather information, and ensure a successful experience. Facilitates the reach outs via outbound calls to provide providers with timely, accurate, and personalized support.

• Reaches out to members and/or providers for educational or informational purposes to help support solutions or concerns
• Escalates calls in the event providers are unable to deliver solutions
• Serves as the front-line support on various member and/or provider inquiries, requests, or concerns
• Assists with sharing product awareness campaigns, policy changes, directory audits, monthly provider satisfaction surveys, and basic claims related outreach with providers
• Maintains performance and quality standards based on established contact center metrics
• Expands knowledge on primary market and/or plan, and may expand to cover additional markets and/or plans that may require minor research (e.g., benefits eligibility)
• Documents information including demographics, call summaries, and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications
• Remains up-to-date and adheres to quality standards, regulation, and all other policies to ensure quality, consistency, and compliance
• Performs other duties as assigned
• Complies with all policies and standards

Education/Experience: Requires a High School diploma or GED. Requires 1 – 2 years of related experience. May require vocational or technical education in addition to prior work experience. Vocation or technical education may include additional on-the-job training or continuous learning education. Experience in a contact center environment preferred.Pay Range: $17.50 - $27.50 per hour

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

Location: Beverly Hills, CA
Type: Remote
Schedule: Full Time

Job description

Business Development Representative

Ready to Think Outside the Box and Take Your Career to the Next Level?

American Health Connection has immediate opportunities for dynamic, innovative, and driven remote Business Development Representatives to help drive our expanding business forward. This is a remote, full-time position with comprehensive benefits. We want to hear from you if you’re passionate about discovering new opportunities, leveraging creative strategies, and redefining traditional business development tactics!

Who We Are: American Health Connection (AHC) is the healthcare industry’s only all-inclusive, full-service, virtual central scheduling and patient communications service. Our Patient Communication Management® service offers customized, scalable solutions that streamline every aspect of patient scheduling and engagement—cost-effectively and seamlessly. AHC is the nation’s first healthcare-dedicated centralized scheduling provider. For over 15 years, we have transformed patient call center services to dramatically improve patient and physician satisfaction. To learn more, visit www.AmericanHealthConnection.com.

What You’ll Do: We're not just looking for Sales Development Representatives to follow a playbook—we need trailblazers ready to challenge the status quo and introduce fresh, strategic approaches to build our healthcare business.

Your role will include:

● Identifying and researching target medical health system companies with an eye for untapped opportunities.

● Networking creatively to build relationships and open doors in unconventional ways.

● Developing and executing innovative email and telephone campaigns to generate new business.

● Aptitude in navigating corporate structure to find decision makers.

● Driving revenue growth and collaborating to manage your dynamic sales pipeline.

● Providing insightful feedback to corporate leadership, identifying new growth areas and market trends. What You Bring to the Table: We’re looking for creative thinkers and fearless innovators who thrive in environments that welcome new ideas and celebrate bold strategies.

● Proven skill for spotting and seizing opportunities others might miss.

● A passion for outside-the-box thinking and the ability to implement ideas that drive actual sales results.

● Openness to feedback and a growth mindset, always seeking to refine your approach.

● Self-motivation, goal orientation, and the tenacity to pursue ambitious targets

● A track record of sales success is strongly preferred.

● Healthcare or political experience strongly preferred.

● Proficiency with CRM and lead generation platforms such as Zoho and ZoomInfo) as well as MS Office.

● A college degree in healthcare or medical field is strongly preferred.

● Strong communication skills—both written and verbal—to engage and persuade diverse audiences.

● Bi-lingual skills, Spanish is preferred.

● Flexibility to travel to conferences and trade shows as needed is preferred.

Compensation and Benefits:

● Competitive base salary plus performance-based commission.

● Comprehensive benefits package, including 401(k) with company match, medical, dental, vision, life insurance, and more.

Applicant must reside in the continental United States.

Call Center Customer Service Rep

Location: Remote

Schedule: Full Time

Job type: Entry Level

Pay rate: starting at $16.50 per hour

Start date: 
- Monday, June 2nd

Full Time: Shifts range between 8AM - 7PM Monday - Friday.
 

JOB SUMMARY
An Alivi Customer Service Representative (CSR) will provide prompt and courteous support to the members of our health plan partners in English (Spanish fluency a plus) and address inquiries about our transportation services. The CSR role requires excellent communication skills in both English and Spanish, empathy, patience, and attention to detail during data entry and while speaking with members.
 

DUTIES & RESPONSIBILITIES

• Handle inbound calls in both English and Spanish from health plan members and representatives, regarding transportation services offered through our health plan.
• Meet or exceed productivity metric goals including Average Handle Time, Quality Assurance, Calls per hour and Customer Satisfaction after call survey.
• Follows all HIPAA and compliance protocols to ensure the protection of all members protected health information (PHI).
• Escalates transportation and customer service concerns to contact center leadership team.

REQUIREMENTS

• Minimum of 6 months of inbound Contact Center experience or transferable healthcare experience.
• High School degree or equivalent.
• Must be able to sit for 8 hours or more a day wearing a headset.
• Must have a secure, quiet, distraction-free workspace, without any conflicting responsibilities during scheduled work shift (conflicting responsibilities may include caring for family members.)
• CSR’s must have a download speed of 80 to 100-mbps and upload speed of 12 to 20-mbps.
• Excellent written, communication and data entry skills.
• Moderate experience in Microsoft Teams, Outlook, and Word.
• Must be able to adapt to high and a fast-paced call volume.

This position is eligible for our Schedule Adherence Program:

• Agents who adhere to their shift for two consecutive weeks will be eligible for a $100 bonus per pay period. ​

Employee Referral Program:

• Employees who refer an individual for employment at Alivi are eligible to earn a $500 referral bonus.
• The referral must be in good standing after completing their 90 day probationary period.

Remote Patient Services Representative

Job description

Patient Services Representative

American Health Connection has immediate opportunities for Work-from-Home Patient Services Representatives.

American Health Connection provides patients with full-service, virtual central scheduling and communications services. Each Patient Services Representative is assigned to a team that supports a medical health system client. This is a regular, full-time position with virtual training and employee benefits and is 100% remote. No on-camera! No contracts! For more information, visit our website at www.AmericanHealthConnection.com.

Come join our team! This is a virtual call center position, so you know that when you disconnect the patient call, you are done with that task and will move on to the next patient phone call.

• Must have a minimum of one year of high-volume scheduling experience in a call center environment. Representatives can expect to handle 75+ calls back-to-back per shift. Medical experience is a plus. Telephonic call center, no on-camera.

• Electronic medical record system (EMR/HER) experience. • Proficient and self-sufficient on a desktop computer and have a sense of urgency in assisting patients.

• Candidates must have exceptional communication skills, including written (legible, concise, and with appropriate spelling) and verbal, including proper phone etiquette.

• We require a private, noise-free, HIPAA-compliant space at home.

• High school diploma or equivalent.

• Proficient knowledge of Microsoft Office Suite is required.

FULL-TIME DAY SHIFTS AVAILABLE: Monday – Friday and must be available for rotating weekends.

Hourly Rate Starts At $17.00 We offer medical, dental, vision, life insurance, 401(k) Plan with Company match, and much more!

COMPUTER REQUIREMENTS - Must agree to meet these requirements after signing our offer letter and before the start date. Do not purchase equipment until a job offer is extended.

**Computer Requirements: Must be a desktop computer.

**Must be on a static location or address; devices such as laptops and Chrome books are not acceptable due to security concerns

** Computer Type: Mini, Full Tower, All-in-One Operating System: Windows 11; Mac OSX Monterey or newer Processor (CPU): Intel i5 / Ryzen 5 / M1 or better (4-8 Cores) Memory (RAM): 8GB or higher

**Monitor Requirements: 22-inches or bigger; Dual Monitor is highly recommended Input Device: A proper non-mechanical USB keyboard and mouse are required.

**Internet Requirements: No Wifi - Cable or Satellite connection only Internet Provider Type: Cable Internet or Starlink Satellite connection.

**Computer Internet Connection Requirements: Wired Ethernet connection. Internet Speed: 60mpbs for Download and 15mpbs for Upload Minimum

**Headset Requirements: Must have two headsets at all times in case of emergency

**. Preferred vendor provides price discounts and free shipping.

• Required Headset: HP/Poly Blackwire or Plantronics Blackwire 3320

• Connection Type: USB Wired Headset

• Headset Type: Stereo or Dual-Ear

• Microphone: Noise Cancelling

*Our healthcare agents must have private, noise-free, HIPAA-compliant space at home. Must reside in the continental United States.

Represented Bodily Injury Adjuster – NY, NJ, PA (Remote)

Allstate - United States

Fully Remote – As long as you live in the country specified in the job posting, you are not required to work in an office.

Early Career Professional

Claims

Job # : R17650

Posted on June 3, 2025

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

A day in the life of a Represented Bodily Injury Adjuster, and what it takes to do the job!

As a Represented Bodily Injury Adjuster, your main focus will be investigating automobile accidents involving single or multiple vehicles, which result in property damage and/or bodily injury with attorney/litigation involved. You will have the convenience of working remotely from your home while efficiently handling your responsibilities. You will assess coverage, liability, and damages while providing exceptional customer service throughout your day. Customer and attorney communication will take place through different channels, including voice calls, email, and text messages. Through the utilization of innovative platforms and tools, you will engage in negotiation processes to reach fair and timely injury settlements with all parties involved.

Job Description

Candidates for this role must reside in the Eastern or Central Time Zones.

This position is not available to residents of California, Alaska, Hawaii and Puerto Rico.

Allstate Benefits

• Being a part of Allstate means you receive a benefits package from Day 1 of employment.  This includes time off, healthcare, retirement, and more.  That is why as an Allstater, you’ll enjoy a Total Rewards package that includes:
• Competitive pay with needed support for continuous development and career advancement.
• Flexibility in scheduling and a time off policy that helps support your work/life balance.
• Initial and ongoing training to get you proficient in your new role
• Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life. Visit https://www.allstate.jobs/benefits/ to learn more.

You’ll wear a few hats to fill a few roles throughout your day that all require a level of experience:

• The Customer Service Expert –you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each casualty claim. You lead with empathy, always.
• The Investigator – you’ll confidently and independently investigate casualty claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• The Effective Communicator – you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.
• The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.
• The Problem Solver –you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.
• The Recorder –you’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim. 

Qualifications

• Prior represented third-party casualty claim handling experience is required
• NY, NJ, PA claims experience required
• 2-5 years of complex/severe Bodily Injury claim handling experience is preferred
• Prior litigation claims experience a plus
• Proficient communication skills, especially over the phone, to establish rapport and assess claims accurately.
• Ability to work independently and remotely, while managing time efficiently.
• Proficient knowledge of insurance policies, coverage, and liability determination and state regulations.
• Strong critical thinking and problem-solving skills to evaluate and negotiate injury claims successfully.
• Knowledge of innovative tools and platforms for effective claims evaluation.
• Proficient in Microsoft Office Suite a plus

Notice of Licensing Requirement

• As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor.  If applicable, you will be required to secure license(s) within 60 days of hire.
• If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.

Sign On Bonus:

You may be eligible for a $1000 Licensing Sign on Bonus if you have the applicable active licenses needed for this role.  This could include Home Resident Property & Casualty License, Designated Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.*

**Candidates who have previously worked for and are seeking to be rehired at Allstate and its family of companies are not eligible for this sign-on bonus.

#LI-KS1

Skills

Business Communications, Critical Thinking, Fraud Investigations, Information Collection, Time Management

Compensation

Compensation offered for this role is $50,000.00 – 82,542.50 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.  

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. 

Good Hands. Greater Together.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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Benefits

Experience the benefits that make Allstate a great place to work.

*Benefits vary based on position.

Health

• Medical, dental and vision coverage
• HSAs and FSAs
• Wellbeing programs
• Free therapy sessions

Retirement

• 401(k) plan
• Pension plan
• Free financial counseling

Work-life balance

• Paid time off
• Work flexibility

Career development

• Talent shares
• Tuition reimbursement
• Learning opportunities

Licensed Inside Sales Representative (Remote – Home-Based Work)

National General an Allstate company

Licensed Inside Sales Representative (Remote – Home-Based Work)

United States

Fully Remote – As long as you live in the country specified in the job posting, you are not required to work in an office.

Early Career Professional

Sales

Job # : R17952

Posted on June 3, 2025

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers. 

Job Description

Allstate’s sales organization is growing its virtual workforce, and we are looking for highly motivated individuals that thrive in a sales environment and enjoy being rewarded for their efforts. At Allstate, we are committed to offering a reputable product suite that protects people from life’s uncertainties so they can realize their hopes and dreams.

As a full-time Inside Sales Representative, you will:

• Engage with active insurance shoppers via inbound/outbound calls, live chat, SMS, and more.
• Use your insurance expertise to uncover customer needs, identify coverage gaps, and recommend tailored solutions from Allstate products and products within the Allstate family of companies.
• Convert warm leads into customers using a proven consultative sales strategy — no cold calling required.
• Work from home to drive sales growth while delivering an exceptional, customer-first experience.

Compensation & Benefits

• Target Total Compensation: $49,400 – $74,100 per year (Base Pay + Uncapped Performance-Based Incentives). Incentives are based on productivity and are not guaranteed. Payments are governed by the terms of the applicable sales bonus plan, which is subject to change at Allstate’s discretion.
• Base Pay: $17.50 per hour
• Sign-On Bonus: $3,000 for licensed external candidates; paid after 90 days of employment
• Must complete licensing prior to hire or bring an active Property & Casualty or Personal Lines license before start date.

Full suite of employee benefits starting day one, including:

• Health, dental, and vision insurance
• 401(k) with company match and pension plan
• Tuition reimbursement and career development
• Wellness programs

Additional Benefits

• Paid training from day one (classroom and hands-on)
• Licensing support: study materials, exam reimbursement, and assistance
• Monthly internet stipend
• Home office equipment provided by Allstate

Why Join Allstate

• No Prospecting: Warm leads delivered directly to you
• Career Growth: Develop your skills within a dynamic, supportive Fortune 100 company
• Supportive Culture: Learn from best-in-class leaders and motivated teammates
• Trusted Brand: Be part of a company with 90+ years of industry experience
• Diverse & Reputable Product Suite: Sell from a wide portfolio that meets every customer’s needs

Requirements

• At least 1 year of experience in sales or customer service (with a sales focus)
• Active Personal Lines or Property & Casualty license in your state of residence (preferred)
• If unlicensed, willingness to obtain a Personal Lines or Property & Casualty license with Allstate’s support
• High school diploma or GED required
• Reliable high-speed internet with wired connection (Ethernet)
• Dedicated, distraction-free home workspace (equipment provided)
• Comfortable working evenings and weekends
• Receptive to feedback and performance coaching
• Strong communication, critical thinking, and multitasking skills
• Competitive, highly self-motivated and enjoys being rewarded for your efforts
• Able to work independently and hold yourself accountable for your performance 
• Ability to navigate multiple computer systems simultaneously

*This position is only available within the US, but not currently available for Puerto Rico, California, New York, Alaska, or Hawaii residents

Compensation

Target Total Compensation: $49,400 – $74,100 per year (Base Pay + Uncapped Performance-Based Incentives). Incentives are based on productivity and are not guaranteed. Payments are governed by the terms of the applicable sales bonus plan, which is subject to change at Allstate’s discretion.

Base Pay: $17.50 per hour

At National General, great things happen when our people work together. That’s why when you join our team, we make sure it isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.  

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. 

Good Hands. Greater Together.

National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

Companies & Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

Benefits

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.

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Benefits

Experience the benefits that make Allstate a great place to work.

*Benefits vary based on position.

Health

• Medical, dental and vision coverage
• HSAs and FSAs
• Wellbeing programs
• Free therapy sessions

Retirement

• 401(k) plan
• Pension plan
• Free financial counseling

Work-life balance

• Paid time off
• Work flexibility

Career development

• Talent shares
• Tuition reimbursement
• Learning opportunities