Virtual Store Support Operator (Remote)

 Remote - USA, Remote - USA, NC 27604, United States of America

Location Remote - USA, North Carolina

Category Retail Operations

Job Type Full time

Job Id R-0527879 E-Advance LLC (200)

Job Description

The Retail Customer Care Phone Support Operator is considered the front-line representative, providing best in class service to our customers and store team members. This individual will answer incoming phone calls, return voicemails and respond to emails. The Retail Customer Care Phone Support Operator is primarily responsible for locating proof of purchase for items bought in store, assists with return/exchange refusals, experiences within a store location and partnering with our store leadership via email and phone to resolve opportunities. The Retail Customer Care Phone Support Operator is able to provide resolutions to most concerns or partner with our store team members to find the best resolution for the customer. The operator is also tasked with navigating through many computer applications with speed and accuracy to provide timely customer resolutions. The major directive is to successfully serve our Customers and store Team Members better than anyone and assist them in the proper handling of questions, concerns and procedural opportunities. Our extensive training program provides analysts with the tools they need to make judgment calls in the moment to offer exceptional customer service with their own style.

This role requires a stable internet connection to get you throughout the Workday.

You must live within the Eastern Time Zone to be eligible for this role.

Essential Duties and Responsibilities:

• Maintains composure while de-escalating customer issues
• Maintains and updates customers information in a case management system
• Close sales, upsell and process credit card payments
• Provide first level website technical support
• Follows up on outstanding items to issue completion
• Document each customer interaction in a case management system
• Meet or exceed company set targets for calls/chats handled, Team KPIs, customer satisfaction score, adhering to schedule and QA scores
• Provide guidance through the Advance Auto Parts in-store shopping experience
• Partner with other departments and store team members to resolve customers concerns
• Responsible for working incoming cases
• Provide knowledgeable answers to questions about company policies and procedures
• Maintain Advance Auto Parts product and policy knowledge
• Notify business partners of potential opportunities taken place within a store location
• Complete training courses by company set due date

Requirements:

• Excellent written communication skills
• Must be able to multi-task

• Typing speed of at least 45 words per minute
• Must be available to work any shift between Monday-Friday 9:00am-6:00pm EST or until queue is cleared for closing shifts.
• Must be available to work holidays. We are closed on Christmas Day and Thanksgiving Day.
• Must thrive and be adaptable to an ever-changing fast pace environment
• Regular, dependable attendance and punctuality
• Demonstrated ability to work well with other departments, peers and business partners
• Excellent problem-solving skills, with a demonstrated ability to identify operational problems, recommend optimum solutions and follow through to resolution
• Must be available to attend entire paid training class
• Pass Background Check

Location Eligibility: You must live within the Eastern Time Zone to be eligible for this role.

Hours of operation: 8:30am - 5:30pm EST

What does Advance have to offer you?

• 401k Retirement Savings Plan with competitive company match
• Paid Time Off and Sick Time
• Opportunity for overtime
• Special Recognition awards
• Opportunity for growth and promotion
• Career Path Opportunities: Most of our trainers, quality control coaches, managers and leaders began their career as Customer Service Operator
• Employee Discount Program
• Health, Dental, Vision and Prescription Drug Insurance
• Health Savings Account
• Medical and Dental Flexible Spending Accounts
• Employee Assistance Program
• Company paid Life insurance
• Company paid short & long term disability insurance
• Annual increase based on performance
• Positive work environment
• Team Member Networks available
• Volunteer Opportunities
• Military Leave, Jury Duty and Bereavement Pay
• Paid Disability Leave Due to Childbirth and Paid Parental Bonding Leave
• Visit our benefits website to view the many other benefits we offer: https://www.advanceautoparts.jobs/en-US/page/benefits

Education and/or Experience

• High school diploma or General Education Degree (GED); and
• Minimum of 2 years related experience and/or training or equivalent combination of education and experience
• Call Center or Customer Service experience preferred but not required
• French/English or Spanish/English desired but not required
• Automotive Knowledge desired but not required

Supervisory Responsibilities:

None

Certificates, Licenses, Registrations:

None Required, ASE preferred

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear.  The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl.  The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

#LI-AM1

Compensation Range13.50 USD PER HOUR - 15.25 USD PER HOUR

Benefits Information

California Residents click below for Privacy Notice:

Virtual Store Support Operator (Remote)

Remote - USA, Remote - USA, NC 27604, United States of America

Location Remote - USA, North Carolina

Category- Retail Operations

Job Type- Full time

Job Id R-0525487 

Advance Stores Company Inc (500)

Job Description

The Retail Customer Care Phone Support Operator is considered the front-line representative, providing best in class service to our customers and store team members. This individual will answer incoming phone calls, return voicemails and respond to emails. The Retail Customer Care Phone Support Operator is primarily responsible for locating proof of purchase for items bought in store, assists with return/exchange refusals, experiences within a store location and partnering with our store leadership via email and phone to resolve opportunities. The Retail Customer Care Phone Support Operator is able to provide resolutions to most concerns or partner with our store team members to find the best resolution for the customer. The operator is also tasked with navigating through many computer applications with speed and accuracy to provide timely customer resolutions. The major directive is to successfully serve our Customers and store Team Members better than anyone and assist them in the proper handling of questions, concerns and procedural opportunities. Our extensive training program provides analysts with the tools they need to make judgment calls in the moment to offer exceptional customer service with their own style.

This role requires a stable internet connection to get you throughout the Workday.

You must live within the Eastern Time Zone to be eligible for this role.

Essential Duties and Responsibilities:

• Maintains composure while de-escalating customer issues
• Maintains and updates customers information in a case management system
• Close sales, upsell and process credit card payments
• Provide first level website technical support
• Follows up on outstanding items to issue completion
• Document each customer interaction in a case management system
• Meet or exceed company set targets for calls/chats handled, Team KPIs, customer satisfaction score, adhering to schedule and QA scores
• Provide guidance through the Advance Auto Parts in-store shopping experience
• Partner with other departments and store team members to resolve customers concerns
• Responsible for working incoming cases
• Provide knowledgeable answers to questions about company policies and procedures
• Maintain Advance Auto Parts product and policy knowledge
• Notify business partners of potential opportunities taken place within a store location
• Complete training courses by company set due date

Requirements:

• Excellent written communication skills
• Must be able to multi-task

• Typing speed of at least 45 words per minute
• Must be available to work any shift between Monday-Friday 9:00am-6:00pm EST or until queue is cleared for closing shifts.
• Must be available to work holidays. We are closed on Christmas Day and Thanksgiving Day.
• Must thrive and be adaptable to an ever-changing fast pace environment
• Regular, dependable attendance and punctuality
• Demonstrated ability to work well with other departments, peers and business partners
• Excellent problem-solving skills, with a demonstrated ability to identify operational problems, recommend optimum solutions and follow through to resolution
• Must be available to attend entire paid training class
• Pass Background Check

Location Eligibility: You must live within the Eastern Time Zone to be eligible for this role.

Hours of operation: 8:30am - 5:30pm EST

What does Advance have to offer you?

• 401k Retirement Savings Plan with competitive company match
• Paid Time Off and Sick Time
• Opportunity for overtime
• Special Recognition awards
• Opportunity for growth and promotion
• Career Path Opportunities: Most of our trainers, quality control coaches, managers and leaders began their career as Customer Service Operator
• Employee Discount Program
• Health, Dental, Vision and Prescription Drug Insurance
• Health Savings Account
• Medical and Dental Flexible Spending Accounts
• Employee Assistance Program
• Company paid Life insurance
• Company paid short & long term disability insurance
• Annual increase based on performance
• Positive work environment
• Team Member Networks available
• Volunteer Opportunities
• Military Leave, Jury Duty and Bereavement Pay
• Paid Disability Leave Due to Childbirth and Paid Parental Bonding Leave
• Visit our benefits website to view the many other benefits we offer: https://www.advanceautoparts.jobs/en-US/page/benefits

Education and/or Experience

• High school diploma or General Education Degree (GED); and
• Minimum of 2 years related experience and/or training or equivalent combination of education and experience
• Call Center or Customer Service experience preferred but not required
• French/English or Spanish/English desired but not required
• Automotive Knowledge desired but not required

Supervisory Responsibilities:

None

Certificates, Licenses, Registrations:

None Required, ASE preferred

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear.  The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl.  The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

#LI-AM1

Compensation Range13.50 USD PER HOUR - 15.25 USD PER HOUR

Benefits Information

California Residents click below for Privacy Notice:

https://jobs.advanceautoparts.com/us/en/disclosures

Confidential Legal Secretary-Juvenile Dependency-25277005JD

Salary: $52,832.00 - $87,672.00 Annually

Location: County of San Diego, CA

Job Type: Regular - Full time

Remote Employment: Remote Optional

Job Number: 25277005JD

Department: County Counsel

Division: Juv Dep

Opening Date: 05/30/2025

Closing Date: 6/9/2025 11:59 PM Pacific

Job Summary

The County of San Diego has current openings for CONFIDENTIAL LEGAL SECRETARY-JUVENILE DEPENDENCY

Are you a self-motivated individual ready to apply your legal secretarial experience in a fast-paced environment? Apply today!

The current vacancies are located in the Office of County Counsel's Juvenile Dependency Division. The Office of County Counsel generally supports a hybrid teleworking schedule with a mix of in-office and remote work which may be available in this position after the training period.  

Confidential Legal Secretaries are responsible for composing and preparing highly confidential legal documents. They provide legal secretarial services for attorneys and other professional staff for the Office of County Counsel Department. As a Confidential Legal Secretary, you may be exposed to highly emotionally charged cases.

Click here to view the complete job description for this classification.

We are seeking candidates who have experience and/or an interest in Juvenile Dependency Law.  Confidential Legal Secretaries within Juvenile Dependency provide assistance at the screening desk, trial team, and appellate team. Confidential Legal Secretaries will be responsible for, but not limited to: trial preparation; filing motions, letters, Respondent’s briefs; drafting, processing, and serving of legal documents; coordinating court appearances, witness testimony, and hearing dates.

The ideal candidate is a self-starter who can effectively prioritize multiple tasks and assignments; apply their knowledge of basic legal processes and procedures to efficiently compose and prepare highly confidential legal documents; review a variety of legal documents for completeness and accuracy; maintain confidentiality of sensitive information pertaining to the decision-making process of the County; and be a team player with excellent communication skills and initiative.

Selection Interview Dates
   
The timeline for this recruitment is outlined below.  

• Interviews, Job Offers and Background Process begin shortly after the application period closes. Note: Current County employees may be excluded from additional background screening. 
• Current County employees may be excluded from additional background screening. 
• Pre-employment Medical Screening: Approximately 3 days following successful background investigation results.
• Anticipated Start Date: Start date will be based upon successful completion of medical screening or other mutually agreed upon date. 

If you are not selected for this interview process, you may have the opportunity to compete for future vacancies.

Minimum Qualifications

1. One (1) year of full-time experience performing legal secretarial duties for attorneys or other professional staff in a legal office, which must have included preparing briefs and pleadings, checking citations, setting up depositions, maintaining files and calendars, screening phone calls and using computers; OR,
2. Completion of a legal secretarial curriculum at a community college or a recognized accredited business school

Attachments

In order for your education to be considered, you must attach a copy of your degree transcripts, diploma and/or foreign equivalency report at the attachments section of your application. Required attachments already submitted do not need to be resubmitted. Please submit only the documents required. Additional documentation, such as awards, letters of recommendation, unsolicited certifications, etc. will not be added to your application file.

Condition of Employment

As part of the County of San Diego’s pre-employment process, prospective candidates will undergo a background check (including fingerprinting) and a pre-employment medical screening prior to beginning County employment. Additional types of background investigations may be conducted based on the job-related activities of the position. Current County employees may be excluded from this process.

Evaluation

Qualified applicants will be placed on a six (6) month employment list based on scores received during the evaluation of information contained in their employment and supplemental applications. Please ensure all information is complete and accurate as the responses you provide on the supplemental application questionnaire will be reviewed using an automated evaluation system. If you are successful in the initial screening process, your application will be reviewed individually to confirm that the information you provided is accurate and qualifying.

Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of a job, on a case-by-case basis.The Department of Human Resources removes personally identifiable information from all recruitments. This practice, called Blind Applicant Screening, hides a candidate’s personal information that could influence or bias a hiring decision. Personal information includes name, phone number, address, gender, age and race. This process helps contribute to a fair and equitable selection process leading to a more diverse and inclusive workforce.

The most highly qualified candidates, based on the evaluation results, will be referred for an interview.  Be sure to include your experience in meeting the minimum requirements in both the Work Experience section and the Supplemental Questionnaire section of the Application. Resumes will not be accepted in lieu of the application Work History and/or supplemental questionnaire.

As an employer of over 19,000 employees, the County of San Diego is an organization committed to veteran hiring, retention, and professional development. We recognize the contributions and sacrifices made by our veterans and value the unique expertise and leadership qualities they bring to our workforce. We strive to provide veterans with the resources and tools necessary to maximize their employment opportunities, and to assist veterans with their transition into civilian life by applying the valuable skills, knowledge and training acquired in service to positions and career paths at all levels within our large organization. Click on the resource links below to learn more about how the County of San Diego supports its veterans.
 
Veteran’s Preference Policy The County of San Diego offers preferential credits for military service to assist qualified applicants in transitioning from military to civilian careers with the County of San Diego.
 
Military Skills Translator Do you need assistance translating your military experience into civilian experience? This tool can help!

The County of San Diego and its employees embrace the vision of: a just, sustainable, and resilient future for all. Our values include: integrity, equity, access, belonging, excellence, and sustainability. Each of which are infused throughout our operations. While also embracing a mission of strengthening our communities with innovative, inclusive, and data driven services through a skilled and supported workforce. Click here for more information on our Strategic Plan (sandiegocounty.gov) (Download PDF reader) as well as our commitment to serve everyone, to build a Framework for the Future that will create a County that works for all.

Under California Government Code Sections 3100 - 3109, public employees are designated as disaster service workers. The term "public employees" includes all persons employed by the state or any county, city, state agency, or public district. Disaster service workers are required to participate in such disaster service activities as may be assigned to them by their employer or by law.

The County of San Diego is committed to valuing diversity and practicing inclusion because our diverse workforce is our greatest asset and our customers are our number one priority.

Enrollment/Billing Senior Representative - Village Fertility Pharmacy - Hybrid - Scottsdale, AZ

Location: Scottsdale, Arizona, United States of America (Hybrid)

Category: Customer Service & Claims  

Posted Date: 06/05/2025  

Job Id: 25002409

Role Overview:

The Enrollment/Billing Senior Representativeworks under the direction of the Manager of RCM to maintain the accuracy of Village Fertility Pharmacy’s Accounts Receivable balances to ensure accuracy and timeliness of balances.

Essential Functions:

• Coordinates billing and collection across multiple payors.
• Utilizes knowledge of accounting and pharmacy systems to ensure proper posting and reconciliation of payments across multiple payors. 
• Downloads reports from multiple portal locations daily/weekly as assigned.
• Downloads Leadernet reports daily and send to TPMS.
• Downloads credit card payments daily and assist with reconciliation of payments.
• Works directly with the shipping and scheduling teams to ensure front-end accuracy on completion of orders.
• Maintains multiple email boxes, instant messages, and communications with operations team on billing issues.
• Posts manual payments for patient accounts and handles patient account issues.
• Performs necessary investigation and collection procedures required to keep accounts receivable balances current & accurate.
• Communicates adjustments and reconciliations with finance department to enable accurate financial reporting.
• Works proactively with patients to educate them about their account balances, process payments and facilitate their questions. 
• Creates invoices and history reports as needed and requested.
• Processes monthly patient account statements and invoices.
• Determines required adjustments to billed claims and adjusts claims as needed on a timely basis based on existing policy and procedures and reports them to Manager and Lead Analyst for processing. 
• Reviews aging reports for clinic billing and patient accounts regularly.
• Reconciles credit card payments for multiple locations to pharmacy systems.
• Processes credit card payments as needed for office and patient payments due.
• Assists operations team with weekly claims reversals as needed.
• Assists accounting team with tasks as needed.
• Performs other duties and responsibilities as needed.

Requirements:

• Must be local to Scottsdale, AZ as training will be onsite followed by a hybrid schedule of 3 days onsite, 2 days remote
• Must be able to able to work an 8 hour shift Monday - Friday within this timeframe: 7:30am - 5pm MST
• HS diploma or GED required
• Experience in healthcare setting working in insurance and/or patient billing preferred
• 1+ year experience in specialty office, medical billing, or pharmacy preferred
• Proficient computer skills including all Microsoft programs
• Experience with accounts receivable & reconciliation functions preferred
• Basic knowledge of medical terminology, as well as a baseline understanding of specialty medications
• In-depth knowledge of insurance coverage, terminology, and benefit investigation
• Able to communicate coverage details to patients and providers
• Ability to exercise judgment under pressure and use analytical ability to affect solutions
• Ensure that customers have a positive experience; commits to meet customer expectations
• Have effective communication, people, and organizational skills (verbal and written)
• Be flexible to help with other jobs as needed
• Capability to multitask is essential without sacrificing quality and attention to detail
• Ability to thrive in a fast-paced environment/ growing business with daily and weekly deadlines

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Driving Growth. Improving Lives.

Apply Now  Save

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About The Cigna Group
​​​​​​​Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.