• Business Area: Customer Care
• Job Type: Full time
• Date Posted: Jun 06 2025
• Job Number: 1575038

Customer Service Advocate II - Outbound

Description

You could be the one who changes everything for our 28 million members as a Customer Care professional at Centene. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.

**Hours 10:30-7:00 CST

Position Purpose: Delivers education and information to members and/or providers on behalf of the customer service team to help inform them of the latest updates or changes made to products, gather information, and ensure a successful experience. Facilitates the reach outs via outbound calls to provide providers with timely, accurate, and personalized support.

• Reaches out to members and/or providers for educational or informational purposes to help support solutions or concerns
• Escalates calls in the event providers are unable to deliver solutions
• Serves as the front-line support on various member and/or provider inquiries, requests, or concerns
• Assists with sharing product awareness campaigns, policy changes, directory audits, monthly provider satisfaction surveys, and basic claims related outreach with providers
• Maintains performance and quality standards based on established contact center metrics
• Expands knowledge on primary market and/or plan, and may expand to cover additional markets and/or plans that may require minor research (e.g., benefits eligibility)
• Documents information including demographics, call summaries, and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications
• Remains up-to-date and adheres to quality standards, regulation, and all other policies to ensure quality, consistency, and compliance
• Performs other duties as assigned
• Complies with all policies and standards

Education/Experience: Requires a High School diploma or GED. Requires 1 – 2 years of related experience. May require vocational or technical education in addition to prior work experience. Vocation or technical education may include additional on-the-job training or continuous learning education. Experience in a contact center environment preferred.Pay Range: $17.50 - $27.50 per hour

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

Location: Beverly Hills, CA
Type: Remote
Schedule: Full Time

Job description

Business Development Representative

Ready to Think Outside the Box and Take Your Career to the Next Level?

American Health Connection has immediate opportunities for dynamic, innovative, and driven remote Business Development Representatives to help drive our expanding business forward. This is a remote, full-time position with comprehensive benefits. We want to hear from you if you’re passionate about discovering new opportunities, leveraging creative strategies, and redefining traditional business development tactics!

Who We Are: American Health Connection (AHC) is the healthcare industry’s only all-inclusive, full-service, virtual central scheduling and patient communications service. Our Patient Communication Management® service offers customized, scalable solutions that streamline every aspect of patient scheduling and engagement—cost-effectively and seamlessly. AHC is the nation’s first healthcare-dedicated centralized scheduling provider. For over 15 years, we have transformed patient call center services to dramatically improve patient and physician satisfaction. To learn more, visit www.AmericanHealthConnection.com.

What You’ll Do: We're not just looking for Sales Development Representatives to follow a playbook—we need trailblazers ready to challenge the status quo and introduce fresh, strategic approaches to build our healthcare business.

Your role will include:

● Identifying and researching target medical health system companies with an eye for untapped opportunities.

● Networking creatively to build relationships and open doors in unconventional ways.

● Developing and executing innovative email and telephone campaigns to generate new business.

● Aptitude in navigating corporate structure to find decision makers.

● Driving revenue growth and collaborating to manage your dynamic sales pipeline.

● Providing insightful feedback to corporate leadership, identifying new growth areas and market trends. What You Bring to the Table: We’re looking for creative thinkers and fearless innovators who thrive in environments that welcome new ideas and celebrate bold strategies.

● Proven skill for spotting and seizing opportunities others might miss.

● A passion for outside-the-box thinking and the ability to implement ideas that drive actual sales results.

● Openness to feedback and a growth mindset, always seeking to refine your approach.

● Self-motivation, goal orientation, and the tenacity to pursue ambitious targets

● A track record of sales success is strongly preferred.

● Healthcare or political experience strongly preferred.

● Proficiency with CRM and lead generation platforms such as Zoho and ZoomInfo) as well as MS Office.

● A college degree in healthcare or medical field is strongly preferred.

● Strong communication skills—both written and verbal—to engage and persuade diverse audiences.

● Bi-lingual skills, Spanish is preferred.

● Flexibility to travel to conferences and trade shows as needed is preferred.

Compensation and Benefits:

● Competitive base salary plus performance-based commission.

● Comprehensive benefits package, including 401(k) with company match, medical, dental, vision, life insurance, and more.

Applicant must reside in the continental United States.

Call Center Customer Service Rep

Location: Remote

Schedule: Full Time

Job type: Entry Level

Pay rate: starting at $16.50 per hour

Start date: 
- Monday, June 2nd

Full Time: Shifts range between 8AM - 7PM Monday - Friday.
 

JOB SUMMARY
An Alivi Customer Service Representative (CSR) will provide prompt and courteous support to the members of our health plan partners in English (Spanish fluency a plus) and address inquiries about our transportation services. The CSR role requires excellent communication skills in both English and Spanish, empathy, patience, and attention to detail during data entry and while speaking with members.
 

DUTIES & RESPONSIBILITIES

• Handle inbound calls in both English and Spanish from health plan members and representatives, regarding transportation services offered through our health plan.
• Meet or exceed productivity metric goals including Average Handle Time, Quality Assurance, Calls per hour and Customer Satisfaction after call survey.
• Follows all HIPAA and compliance protocols to ensure the protection of all members protected health information (PHI).
• Escalates transportation and customer service concerns to contact center leadership team.

REQUIREMENTS

• Minimum of 6 months of inbound Contact Center experience or transferable healthcare experience.
• High School degree or equivalent.
• Must be able to sit for 8 hours or more a day wearing a headset.
• Must have a secure, quiet, distraction-free workspace, without any conflicting responsibilities during scheduled work shift (conflicting responsibilities may include caring for family members.)
• CSR’s must have a download speed of 80 to 100-mbps and upload speed of 12 to 20-mbps.
• Excellent written, communication and data entry skills.
• Moderate experience in Microsoft Teams, Outlook, and Word.
• Must be able to adapt to high and a fast-paced call volume.

This position is eligible for our Schedule Adherence Program:

• Agents who adhere to their shift for two consecutive weeks will be eligible for a $100 bonus per pay period. ​

Employee Referral Program:

• Employees who refer an individual for employment at Alivi are eligible to earn a $500 referral bonus.
• The referral must be in good standing after completing their 90 day probationary period.

Remote Patient Services Representative

Job description

Patient Services Representative

American Health Connection has immediate opportunities for Work-from-Home Patient Services Representatives.

American Health Connection provides patients with full-service, virtual central scheduling and communications services. Each Patient Services Representative is assigned to a team that supports a medical health system client. This is a regular, full-time position with virtual training and employee benefits and is 100% remote. No on-camera! No contracts! For more information, visit our website at www.AmericanHealthConnection.com.

Come join our team! This is a virtual call center position, so you know that when you disconnect the patient call, you are done with that task and will move on to the next patient phone call.

• Must have a minimum of one year of high-volume scheduling experience in a call center environment. Representatives can expect to handle 75+ calls back-to-back per shift. Medical experience is a plus. Telephonic call center, no on-camera.

• Electronic medical record system (EMR/HER) experience. • Proficient and self-sufficient on a desktop computer and have a sense of urgency in assisting patients.

• Candidates must have exceptional communication skills, including written (legible, concise, and with appropriate spelling) and verbal, including proper phone etiquette.

• We require a private, noise-free, HIPAA-compliant space at home.

• High school diploma or equivalent.

• Proficient knowledge of Microsoft Office Suite is required.

FULL-TIME DAY SHIFTS AVAILABLE: Monday – Friday and must be available for rotating weekends.

Hourly Rate Starts At $17.00 We offer medical, dental, vision, life insurance, 401(k) Plan with Company match, and much more!

COMPUTER REQUIREMENTS - Must agree to meet these requirements after signing our offer letter and before the start date. Do not purchase equipment until a job offer is extended.

**Computer Requirements: Must be a desktop computer.

**Must be on a static location or address; devices such as laptops and Chrome books are not acceptable due to security concerns

** Computer Type: Mini, Full Tower, All-in-One Operating System: Windows 11; Mac OSX Monterey or newer Processor (CPU): Intel i5 / Ryzen 5 / M1 or better (4-8 Cores) Memory (RAM): 8GB or higher

**Monitor Requirements: 22-inches or bigger; Dual Monitor is highly recommended Input Device: A proper non-mechanical USB keyboard and mouse are required.

**Internet Requirements: No Wifi - Cable or Satellite connection only Internet Provider Type: Cable Internet or Starlink Satellite connection.

**Computer Internet Connection Requirements: Wired Ethernet connection. Internet Speed: 60mpbs for Download and 15mpbs for Upload Minimum

**Headset Requirements: Must have two headsets at all times in case of emergency

**. Preferred vendor provides price discounts and free shipping.

• Required Headset: HP/Poly Blackwire or Plantronics Blackwire 3320

• Connection Type: USB Wired Headset

• Headset Type: Stereo or Dual-Ear

• Microphone: Noise Cancelling

*Our healthcare agents must have private, noise-free, HIPAA-compliant space at home. Must reside in the continental United States.