Healthcare Customer Service Rep (Remote)

$ 15/hour + bonus | Starts 6/19/25

Overview

At Carenet, we foster collaboration, creativity and innovation. Our promises to our team members include empowering growth through trust, opportunity and accountability. We are looking for people who want to work with an entrepreneurial spirit and deliver market-leading performance!

If you are passionate about healthcare and supporting patients with their healthcare needs, empathetic, patient focused and enjoys interacting with patients, patient representatives, providers, pharmacies and more, then this may be the position for you. Did we mention this was a remote, work from home position?

Responsibilities

What You’ll Do:

• Engage and Educate: Make outbound calls to patients, members, and customers to discuss healthcare needs, benefits, and in-home or virtual healthcare evaluations.
• Bring a Sales-Minded Approach: Approach each interaction with the mindset of making a connection, building rapport, and presenting the value of the healthcare program in a way that resonates with the member’s needs.
• Turn Opportunities into Wins: Build meaningful rapport with customers, effectively explain the healthcare program, and manage resistance by addressing concerns and highlighting benefits.
• Make an Impact: Help members set healthcare goals and guide them toward meeting those goals by educating them about the program and its advantages.
• Be a Problem-Solver: Identify, research, and resolve potential issues while providing exceptional customer service.
• Promote Healthcare Benefits: Address member concerns with empathy and senior sensitivity, ensuring that conversations are value-driven and solution-oriented.
• Embrace the Service Plus Mindset: Resolve customer concerns effectively, anticipate future needs, and deliver proactive support to enhance their experience.
• Stay Goal-Oriented: Achieve productivity targets while demonstrating a strong work ethic, motivation, and commitment to making every interaction a success.
• Adapt and Adjust: Reset appointments and schedules as needed to meet customer needs and expectations.

What Success Looks Like:

Success in this role means:

• Effectively explaining the healthcare program and its benefits.
• Building trust and rapport with members to ensure they feel valued and supported.
• Using a sales-like approach to communicate the program’s value and inspire members to take action.
• Managing resistance with compassion, patience, and solutions.
• Helping members recognize the value of the program and inspiring them to set healthcare goals that align with their needs.
• Turning every interaction into a step forward in the member's healthcare journey.

What We’re Looking For:

• Passion for healthcare and supporting patients in their healthcare journey.

• High energy and enthusiasm for communicating and engaging with people, especially over the phone. We need individuals who aren’t afraid to actively engage and bring a positive, enthusiastic tone to every conversation.
• Using a persuasive and results-oriented approach to communicate the program’s value and inspire members to take action.
• Excellent communication skills, including the ability to explain, educate, and engage.
• Strong interpersonal skills to build rapport and foster trust with members.
• Ability to manage resistance and overcome objections with empathy and professionalism.
• Self-motivation and the ability to thrive in a performance-driven environment.
• A problem-solving mindset and a genuine desire to make a difference in people’s lives.

How to thrive when working at home: 

• Safety
  • Choose a consistent work area/office
  • Make your area physically safe
  • Stay organized
  • Personalize your desk!
• Security
  • Privacy matters
  • Keep it quiet - remember, we are dealing with patients!
  • Protect your computer
• Support
  • Communicate
  • We coach and focus on your performance
  • Quality matters
• Success
  • Get ready for work!
  • Prepare yourself mentally
  • Use your resources
  • On your break, get outside once in a while

Why Carenet?

For more than 30 years, Carenet Health has pioneered advancements for an experience that touches all points across the healthcare consumer journey. In fact, we interact with 1 in 3 Americans every day, delivering positive healthcare experiences and improving outcomes. From best-in-class clinical expertise to personalized and automated solutions, we integrate the power of human touch with data-driven technology in our mission to make healthcare better for all. .

Qualifications

We want you to be successful, so these are some of the qualifications required:

• High School Diploma or General Education Degree (GED) required - this will be verified during background check
• Strong computer experience (data entry, screen navigation, keyboarding),
• Experience with Microsoft Outlook (email) and Word
• Excellent customer service skills
• Ability to adhere to daily schedules and duties
• Excellent oral and written communication skills
• Excellent demonstration of caring and compassion
• Able to provide 2 monitors at least 22 inches with HDMI and Display ports

Compensation & Benefits

At Carenet Health, we value the expertise and dedication of our team members, and we are committed to offering an appealing compensation package. The wage for the Healthcare Customer Service Rep is $15.00 per hour.

In addition, we offer a comprehensive benefits package that includes health, dental, and vision insurance, a 401(k) plan with company match, paid time off (PTO) and holidays, flexible spending accounts (FSAs), employee wellness programs, and career development opportunities.

Additional Information

Note: Completion of assessments may be required before an applicant can move forward. Completing assessments must be done independently. Any discovery of unauthorized completion, whether during or after the hiring process, will result in disqualification or termination.

Carenet Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

Please note that we are not accepting resumes for this position from external staffing agencies or recruiters. To be considered for this role, please submit your application directly through our official career portal.

Protect Yourself from Recruitment Scams

At Carenet Healthcare, we are committed to the safety and trust of all potential job candidates. Please be mindful about any potential scam, offering false employment opportunities and issuing fake offer letters.

Account Executive

Job Id: 42850

Location: Seattle, WA, US, 98109

Job: Sales

Time: Full-Time

Hybrid

CBS Television Stations group seeks an Account Executive with experience in broadcast or OTT sales! This position is hybrid-remote in our Seattle, WA office. Candidate will represent Independent KSTW locally, in addition to Paramount+ and Pluto TV streaming assets with reach across 210 DMAs nationwide.

RESPONSIBILITIES:

• Maintain and develop a portfolio of clients, representing KSTW, Paramount+ and Pluto TV streaming assets.
• Collaborate with centers of excellence in developing strategic roadmaps to generate revenue across the portfolio
• Maintain a business development pipeline; reporting, navigating, and prioritizing a prospect list to increase client participation across the portfolio.
• Establish oneself as an inspiring leader within the linear and streaming community, while evangelizing Paramount’s unique position within the OTT streaming marketplace.
• Achieve sales goals across the portfolio.

REQUIRED SKILLS/EXPERIENCE:

• Two-three years’ experience in broadcast (linear) sales with an emphasis in OTT streaming products among direct publishers or re-sellers.
• Excellent communication and presentation skills in the business development arena.
• Depth in structuring and owning the sales cycle to closing business.
• Keen insight into business dynamics with a focus on achieving goals.
• Applications including Microsoft Office, Salesforce, Nielsen, Comscore and WideOrbit
• Willingness to learn and adjust in a rapidly advancing workspace driven by local-market attribution and advanced targeting in both linear and streaming platforms.

EDUCATION LEVEL:

• Minimum : Bachelor’s degree or equivalent experience
• Major: Marketing/ Advertising/ Sales

CBS News and Stations, brings together the power of CBS News, 28 owned television stations in 17 major U.S. markets, the CBS News Streaming Network, CBS News Streaming local platforms, local websites and cbsnews.com, under one umbrella. CBS News and Stations is home to the nation’s #1 news program 60 MINUTES, the CBS News Streaming Network, the first 24/7 digital streaming news network, the award-winning broadcasts CBS MORNINGS, CBS SATURDAY MORNING, the CBS EVENING NEWS, CBS SUNDAY MORNING, CBS WEEKEND EVENING NEWS, 48 HOURS and FACE THE NATION WITH MARGARET BRENNAN. CBS News and Stations provides news and information for the CBS Television Network,  CBSNews.com, CBS News Radio and podcasts, Paramount +, all digital platforms, and the CBS News Streaming Network, the premier 24/7 anchored streaming news service that is available free to everyone with access to the internet. The CBS News Streaming Network is the destination for breaking news, live events, original reporting and storytelling, and programs from CBS News and Stations’ top anchors and correspondents working locally, nationally and around the globe. CBS News’ streaming services, across national and local, amassed more than 1.01 billion streams in 2021. Launched in November 2014 as CBSN, the CBS News Streaming Network is available on 30 digital platforms and apps, as well as CBSNews.com and Paramount+. The service is available live in 91 countries. CBS News and Stations is dedicated to providing the highest quality journalism under standards it pioneered and continues to set in today’s digital age. CBS News earns more prestigious journalism awards than any other broadcast news division.  

Organizations that wish to receive job vacancy notices from this posting’s television station should contact sf_recruitingsupport@paramount.com.

ADDITIONAL INFORMATION

Hiring Salary Range: $60,000.00 - 75,000.00. 

The hiring salary range for this position applies to New York, California, Colorado, Washington state, and most other geographies. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education.  The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage, disability benefits, tuition assistance program and PTO or, if applicable,  as otherwise dictated by the appropriate Collective Bargaining Agreement.  This position is eligible to earn sales incentive compensation. 

https://www.paramount.com/careers/benefits

Paramount is an equal opportunity employer (EOE) including disability/vet.

At Paramount, the spirit of inclusion feeds into everything that we do, on-screen and off. From the programming and movies we create to employee benefits/programs and social impact outreach initiatives, we believe that opportunity, access, resources and rewards should be available to and for the benefit of all. Paramount is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, and Veteran status.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access https://www.paramount.com/careers as a result of your disability. You can request reasonable accommodations by calling 212.846.5500 or by sending an email to paramountaccommodations@paramount.com. Only messages left for this purpose will be returned.

Shipboard Workforce Planner

Job ID 10562

Location Miami

Date posted 05/15/2025

Work Style Remote

Company Overview

At Carnival Cruise Line, our mission is to create safe, fun, and memorable vacations at a great value. As a valued member of our team, you'll actively contribute to developing exceptional travel experiences and unforgettable moments, every single day. Your Carnival journey begins here!

Our Culture Essentials

Joining the Carnival team means embracing our six Culture Essentials, which are the cornerstone values shaping our identity, principles, and actions. These beliefs and behaviors not only define who we are but also unite us as a team, guiding us in decision-making, fostering relationships, tackling challenges, and reaching milestones. These culture essentials propel us toward a shared vision of success, ensuring a collective effort in shaping our future.

Responsibilities

Job ID 10562Location Miami, FLDate posted 05/15/2025

The Shipboard Workforce Planner aligns the business plans with the workforce onboard. Create and analyze forecasts and other key performance indicators. Plan for shipboard staffing requirements based on historical trends, drivers, shrinkages, events, etc. The planner handles all inquiries in a timely manner, updates the system to maintain accuracy as needed and provides future assignments to returning crew members.

Essential Functions:

• Develop and drive workforce planning efforts that are aligned with long-term staffing objectives in support of business plan and operational needs. 
• Create and execute plans to optimize and/or improve scheduling efficiencies to meet business operations onboard. Understanding of supply chain and forecasting principles to determine future staffing needs and impact. 
• Provide strategic recommendations to decision-makers in operations and HR on staffing needs and crew movement. 
• Maintain crew personnel system with crew arrival confirmations; respond promptly to requests from team members, shipboard crew and Department Head inquiries. 
• Prepares ad hoc reports and analysis as requested by department head 
• Identifies course of action or makes recommendations relating to staffing deviations based on observations (Crew requests, Schedule Adjustments, Skill changes). 

Qualifications:

• Bachelor’s degree required.
• Minimum 1 year forecasting or scheduling experience.

Knowledge, Skills, and Abilities:

• Microsoft Office and PC proficiency (intermediate to advanced level with Excel)
• Ability to think logically and creatively.
• Good interpersonal and organizational skills, detail oriented, responsible and reliable.
• Able to work independently as well as part of a team.
• Good planning and analytical skills.
• Excellent written and verbal communication skills, flexibility, team orientation, ability and willingness to learn, great customer service.
• Knowledge of crew management system and scheduling optimization system preferred.

Physical Demands: Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.

Travel: Less than 25% travel

Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential.

This position is classified as “remote.”  As a remote role, it allows employees to work full-time from their home. It may also require regular travel to Carnival headquarters in Miami, FL for in-office collaboration.  Sourcing of candidates is primarily done in Carnival’s remote hubs of Orlando, Tampa, Atlanta, Houston, and Dallas.  If the search is extended past those areas, candidates must be located in one of the following U.S. states:  FL, GA, TX and NC

Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.  

At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:

• Health Benefits:
  • Cost-effective medical, dental and vision plans
  • Employee Assistance Program and other mental health resources
  • Additional programs include company paid term life insurance and disability coverage 
• Financial Benefits:
  • 401(k) plan that includes a company match
  • Employee Stock Purchase plan
• Paid Time Off
  • Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion. 
  • Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year.  All employees gain additional vacation time with further tenure.
  • Sick Time – All full-time employees receive 80 hours of sick time each year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.  
• Other Benefits
  • Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
  • Personal and professional learning and development resources including tuition reimbursement 

#LI-Remote

#LI-SR1

About Us

At Carnival Cruise Line, our mission is to consistently deliver safe, fun, and memorable vacations at a great value. As the world’s most popular cruise line, we offer a variety of unique experiences across our fleet, ensuring that every voyage is filled with excitement and discovery. From world-class entertainment and dining to exploring stunning destinations, we create lasting memories for our guests while maintaining a dedication to the places we visit and the lives we touch.

Join us and embark on a career that offers not only the chance to grow professionally but also the opportunity to be part of a global community that makes a difference.

In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.

Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law. 

Job ID 10736

Location Miami

Date posted 05/29/2025

Work Style Remote

Company Overview

At Carnival Cruise Line, our mission is to create safe, fun, and memorable vacations at a great value. As a valued member of our team, you'll actively contribute to developing exceptional travel experiences and unforgettable moments, every single day. Your Carnival journey begins here!

Our Culture Essentials

Joining the Carnival team means embracing our six Culture Essentials, which are the cornerstone values shaping our identity, principles, and actions. These beliefs and behaviors not only define who we are but also unite us as a team, guiding us in decision-making, fostering relationships, tackling challenges, and reaching milestones. These culture essentials propel us toward a shared vision of success, ensuring a collective effort in shaping our future.

• Speak Up
• Respect & Protect
• Empower
• Improve
• Listen & Learn
• Communicate

Responsibilities

Job ID 10736

Location Miami, FL

Date posted 05/29/2025

The Guest Care Support Agent is responsible for providing courteous and competent services to ensure all guests requests are provided in a timely and efficient manner. This position is responsible for communicating and responding via written correspondence and inbound/outbound contact to guests for post-cruise concerns related but not limited to Weddings, Jones Act, Travel Services, Bon Voyage, Group Amenities, Property Recovery, Lost & Found, Photos, CCL Business Development Managers, International, Consumer Agency, Security/Sensitive Matters, Sail & Sign, Travel Hotline and any other issue in a prompt, compassionate and professional manner.  

Job Functions:

• Reviewing/investigating and responding to guests concerns/calls related but not limited to Weddings, Jones Act, Travel Services, Bon Voyage, Group Amenities, Property Recovery, Lost & Found, Photos, CCL Business Development Managers, International, Consumer Agency, Security/Sensitive Matters, Sail & Sign, Travel Hotline and any other issue with promptness, compassion, and professionalism. Ensure delivery of timely updates to guests on matters requiring thorough research, maximizing early resolution of issues, minimizing further problems for guests, and keeping guests always updated. Continuously leverage extensive knowledge of the products, empathy, and complaint resolution skills to ensure high levels of guest satisfaction and foster brand loyalty. Sustain an optimal and feasible level of productivity and quality standards by consistently balancing work demands with available resources and time constraints.
• Contact guests as per their request and/or on escalated matters as outlined in department policies and procedures. Ensure comprehensive and effective responses in order to support the guaranteed customer satisfaction.
• Contact appropriate individual or department (i.e. security, shipboard guest services, hotel operations, accounting, and Care Team) as necessary to handle guest call, request, or issue, and follow up with guest to ensure their request has been resolved to their satisfaction.
• Engage with Lead Agents and/or leadership team promptly and proactively on “challenging” guests, recurring themes, and sensitive issues with media potential for immediate action. Gather information required to fully investigate and respond to complaints, guest inquiries, and complex queries which includes evaluating guest lifetime value and complaint history to determine if additional consideration is needed
• Initiate iCare files and accurately document guest interaction, issue type, detailed information regarding root cause of the issue and resolution. Maintain and input precise compensation data to ensure refunds/credits are processed correctly.
• Assist Support team with administrative tasks, as needed (ability to flex responsibilities as work volume dictates, i.e. assist with photo/video case research, PRU, correspondence call-backs)
• Regularly partake in structured Q&A meetings, dedicating time to dig into specific cases, share valuable insights, and engage in constructive feedback sessions. Support the regular identification and sharing of lessons learnt from complaints, members inquiries and complex/ escalated issues which can be used for service improvement.

Qualifications:

• High School Diploma required.  Associate’s degree in business administration or business management preferred.
• 1+ years of Customer service experience, call center environment, in travel or similar industry required
• Experience handling a high volume of customer escalations required

Knowledge, Skills & Abilities:

• Proficient in Microsoft Outlook, Word/Excel.
• Technical knowledge and adept at navigating multiple programs and applications simultaneously
• Strong conflict resolution and de-escalation skills
• Ability to work independently to resolve problems and queries based on experience
• Strong  keyboarding skills and ability to work with multiple computer applications
• Excellent English written/verbal communication skills
• Exceptional telephone skills - Friendly and pleasant manner along with active listening and a willingness to engage with callers (incoming and outgoing)
• Proficiency with computers, especially with regards to CRM software
• Track record of delivering exceptional guest or client experience. Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• A patient and empathetic attitude
• Highly detail oriented and thorough with excellent documentation skills and sense of personal accountability
• Consistent and reliable attendance is an essential function of the role.

Physical Demands:  Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.

Travel: No travel.

Work Conditions: Work primarily in a climate-controlled environment with minimal safety/health hazard potential.  Weekend and Holiday shifts are required.  Assigned schedules will vary and may be changed at any time based on business need.

This position is classified as “remote.”  As a remote role, it allows employees to work full-time from their home. It may also require regular travel to Carnival headquarters in Miami, FL for in-office collaboration.  Sourcing of candidates is primarily done in Carnival’s remote hubs of Orlando, Tampa, Atlanta, Houston, and Dallas.  If the search is extended past those areas, candidates must be located in one of the following U.S. states:  FL, GA, TX and NC 

Offers to selected candidates will be made on a fair and equitable basis, taking into account specific job-related skills and experience.   

At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including: 

• Health Benefits:
  • Cost-effective medical, dental and vision plans 
  • Employee Assistance Program and other mental health resources 
  • Additional programs include company paid term life insurance and disability coverage  
• Financial Benefits:
  • 401(k) plan that includes a company match 
  • Employee Stock Purchase plan 
• Paid Time Off
  • Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion.  
  • Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year.  All employees gain additional vacation time with further tenure. 
  • Sick Time – All full-time employees receive 80 hours of sick time each year.  Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.   
• Other Benefits
  • Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends 
  • Personal and professional learning and development resources including tuition reimbursement  

#LI-Remote

#LI-GS1

About Us

At Carnival Cruise Line, our mission is to consistently deliver safe, fun, and memorable vacations at a great value. As the world’s most popular cruise line, we offer a variety of unique experiences across our fleet, ensuring that every voyage is filled with excitement and discovery. From world-class entertainment and dining to exploring stunning destinations, we create lasting memories for our guests while maintaining a dedication to the places we visit and the lives we touch.

Join us and embark on a career that offers not only the chance to grow professionally but also the opportunity to be part of a global community that makes a difference.

In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.

Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law.