Remote Healthcare Customer Service Representative

Humble, TX, United States

Position: Customer Service Representative

Location: Remote

Terms: Full-time

Pay: $16.00/hr

Join Team Alorica

At Alorica, we’re redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we’re proud to say over 70% of our leaders are promoted from within!

But that’s not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that’s focused on empowering people through mission-focused work.

Job Summary

As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues.

Responsibilities

• Assist customers with issues and concerns they are experiencing during the use of the product and/or service
• Document call-related information for auditing and reporting purposes
• Maintain and update customer information as necessary
• Upsell current customers on new or enhanced services

Qualifications 

• High school diploma or GED
• Customer service experience is a plus
• Strong computer navigational skills
• Familiarity with Microsoft Office applications (Word, Excel)
• Excellent oral and written communication skills
• Exceptional listening/comprehension skills
• Professional and courteous
• Customer oriented

Work Environment

• Ongoing usage of phone and computer systems
• Your Work At Home environment must be in a private residence, located at the address listed on your personnel file.  
• Alorica will provide the equipment you need to conduct your work which may include a webcam.
• You will need to provide an Internet/Broadband Internet Connection –   DSL or Cable only. No Satellite, Dial-up or Wireless Internet connections.  
• Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps. 

Physical Demands

• Constant sedentary work

Benefits
 

• Health, dental, and vision coverage/HSA
• Optional daily pay or weekly pay
• 401K retirement plan
• Leadership programs
• Paid training and tuition reimbursement
• Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies
• Employee assistance program
• Additional voluntary benefits

Next Steps

1. Place an application
2. Complete your online assessment
3. Our team will review your application
4.  If selected to move forward, our team will follow up directly 

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.

We are only considering candidates and hiring for this position in the following states:  Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia and West Virginia.

Alorica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

Pharmacy Technician (Remote in NH or MA), Remote Pharmacy Technician - Amazon Pharmacy

Job ID: 2916884 | PillPack, LLC

Job details: USA, NH, Virtual Location - New Hampshire

USA, MA, Virtual Location - Massachuset

DESCRIPTION

As a Customer Service Associate, you will play an essential role in empowering our customers to take their medications correctly and achieve better overall wellness. Our pharmacy features a casual dress code in a nonretail facing environment.



Key job responsibilities
● Answer incoming telephone calls from Customer Care associates on a daily basis and maintain metrics as assigned
● Make outbound calls including for a variety of purposes. Including situations deemed urgent by clinical pharmacist team
● Assist clinical pharmacist team with outgoing MD, pharmacy, and/or customer calls
● Assist Customer Care Associates by providing guidance and feedback utilizing a consultative approach to continually develop staff knowledge
● Complete tickets to support Customer Care Team and Clinical RPh team
● Maintain advanced understanding of all Amazon Pharmacy’s policies and procedures as well as Amazon Pharmacy products and services
● Monitor and process all help desk assigned tasks on a daily basis
● Act as primary point of contact for escalated calls by Customer Care Associates, handle escalated calls and follow through until resolution has been met
● Manage reporting of customer complaints and provide resolution per set SLA’s, escalating as appropriate
● Investigate and report pharmacy errors
● Learn pharmacy laws and regulations nationwide
● Serve as a point of contact for any system or technology/software outages and notify all appropriate parties for resolution
● Maintain confidentiality of all customer information
● Work autonomously and proactively identify areas in need of improvement
● Constant collaboration with teammates
● Customer-centric and commitment to quality
● Work a flexible schedule - shifts will possibly start and end outside of normal business hours
● Perform other tasks assigned while working in a fast paced environment

BASIC QUALIFICATIONS

Active and unrestricted in-state Board of Pharmacy License or ability to obtain a Pharmacy Technician
License through the State Board of Pharmacy within 30 days of start date (Reimbursement assistance
provided). Additional licenses may be required if domicile state differs from state of employment.
● High school or equivalent diploma

PREFERRED QUALIFICATIONS

National Pharmacy Technician Certification (PTCB or NHA)
● Experience recognizing and identifying patient medications
● Demonstrated ability to work as an effective team member
● Strong organization skills and attention to detail
● 6+ months of relevant experience working with computer and web based tools
● Experience working under pressure in a fast-paced work environment while consistently meeting
standards for productivity and quality

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Product Retoucher, Image Processing (IP)

Job ID: 2994884 | Bop LLC

Job details: USA, MA, Virtual Location - Massachusetts

USA, WI, Virtual Location - Wisconsin

DESCRIPTION

Shopbop is looking a full-time, 40 hours Monday-Friday, Image Production Specialist with digital retouching experience to support our Madison, Wisconsin location. This team position is a great opportunity for someone who is visually precise, computer savvy, deadline driven, and excels within a fast-paced, friendly work environment. The successful candidate will demonstrate an understanding of the balance needed between artistry, organization, communication and cooperation.

While this role is primarily remote, it does require occasional in-person attendance at the Madison, WI studio location.


Key job responsibilities
• Retouch a range of high-end fashion imagery for customer facing web use.
• Produce 150+ edited assets images per day with a < 3% defect rate by following team Guides/SOPs.
• Retrieve and deliver digital assets using internal systems.
• Execute creative direction and articulate rationale for decisions in support of on-brand vision.
• Uses knowledge and skill to build, implement and /or meet assigned goals.
• Trains peers and/or contingent workforce and audits outputs.
• Produce short-term solutions at small scale levels of automation.
• Clear and concise in verbal and written communication.

BASIC QUALIFICATIONS

• 3+ years of experience on a team in a fast-paced e-commerce setting.
• 3+ years of experience using Adobe Photoshop, with strong understanding of actions, layer masking, adjustment layers, and industry best practices.
• Strong visual skills with proven understanding of naturalistic skin, fabric, color, light and shadow, and composition retouching.
• Excellent time management skills and the ability to adapt to changes to meet workflow requirements.
• Ability to manage work processes, work quality, and prioritize tasks independently with limited error.
• Proven success collaborating with stakeholders across Creative teams.
• Self-driven leader with exceptional problem solving and communication skills.
• Ability to trouble shoot with no procedure, manage escalations on routine tasks, and produce short-term solutions at small scale levels of automation.
• Ability to learn proprietary internal tools and proven success training peers.
• Experience with the Mac OSX.
• Bachelors Degree

PREFERRED QUALIFICATIONS

• Background in Photography, Design, or other related art field.
• Knowledge of the fashion industry.
• Please provide a link to a current portfolio.


Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Certified Medical Assistant | Remote | $17/hour | Starts 6/19/25

Overview

At Carenet, we foster collaboration, creativity and innovation. Our promises to our team members include empowering growth through trust, opportunity and accountability. We are looking for people who want to work with an entrepreneurial spirit and deliver market-leading performance!

If you are passionate about healthcare and supporting patients with their healthcare needs, empathetic, patient focused and enjoys interacting with patients, patient representatives, providers, pharmacies and more, then this may be the position for you. Did we mention this was a remote, work from home position?

Responsibilities

Some of what you will be doing:

• Receive and respond to prescription refill requests through various communication channels, including phone, email, fax, and Telephone Encounter.
• Verify the validity and accuracy of prescription refill requests received, ensuring compliance with regulatory guidelines.
• Prepare and dispense prescription refills accurately and efficiently, following established organizational protocols and procedures.
• Demonstrate exceptional customer service skills when interacting with internal and external stakeholders, providing clear and comprehensive information.
• Compile and analyze data to track key performance indicators related to prescription refill processing, presenting findings to departmental leadership, and identifying trends.
• Adhere to assigned schedules and quality metrics, maintaining productivity and efficiency in prescription refill processing.
• Provide administrative support to clinical staff and managers for special projects, studies, and reports related to medication refill programs.
• Collaborate with interdisciplinary teams to optimize workflow efficiency and enhance patient care outcomes.

Why Carenet?

For more than 30 years, Carenet Health has pioneered advancements for an experience that touches all points across the healthcare consumer journey. In fact, we interact with 1 in 3 Americans every day, delivering positive healthcare experiences and improving outcomes. From best-in-class clinical expertise to personalized and automated solutions, we integrate the power of human touch with data-driven technology in our mission to make healthcare better for all. 

How to thrive when working at home:

• Safety
  • Choose a consistent work area/office
  • Make your area physically safe
  • Stay organized
  • Personalize your desk!
• Security
  • Privacy matters
  • Keep it quiet - remember, we are dealing with patients!
  • Protect your computer
• Support
  • Communicate
  • We coach and focus on your performance
  • Quality matters
• Success
  • Get ready for work!
  • Prepare yourself mentally
  • Use your resources
  • On your break, get outside once in a while

Qualifications

We want you to be successful, so these are some of the qualifications required:

• High school graduate or GED equivalent
• Medical Assistant: must be certified by the American Association of Medical Assistants or as a Registered Medial Assistant by the American Medical Technologists. 
• At least 1 year experience working as a Medical Assistant in a clinical or medical office environment
• Knowledge of medical terminology and medications
• Strong computer experience (data entry, screen navigation, keyboarding), including working in an Electronic Medical Record or Electronic Health Records
• Experience with Microsoft Outlook (email) and Word
• Excellent customer service skills
• Ability to adhere to daily schedules and duties
• Excellent oral and written communication skills
• Excellent demonstration of caring and compassion
• Must have reliable internet connection (Satellite and 5G connections are not acceptable)

Note: Completion of assessments may be required before an applicant can move forward. Completing assessments must be done independently. Any discovery of unauthorized completion, whether during or after the hiring process, will result in disqualification or termination.

Carenet Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

Please note that we are not accepting resumes for this position from external staffing agencies or recruiters. To be considered for this role, please submit your application directly through our official career portal.

Compensation & Benefits

At Carenet Health, we value the expertise and dedication of our team members, and we are committed to offering an appealing compensation package. The wage for the Medication Refill role is $17.00 per hour.

In addition, we offer a comprehensive benefits package that includes health, dental, and vision insurance, a 401(k) plan with company match, paid time off (PTO) and holidays, flexible spending accounts (FSAs), employee wellness programs, and career development opportunities.

Additional Information

Note: Completion of assessments may be required before an applicant can move forward. Completing assessments must be done independently. Any discovery of unauthorized completion, whether during or after the hiring process, will result in disqualification or termination.

Carenet Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

Please note that we are not accepting resumes for this position from external staffing agencies or recruiters. To be considered for this role, please submit your application directly through our official career portal.