Personal Vacation Planner Agent (Virtual)

Job ID 10488

Date posted 04/28/2025

Work Style Remote

Company Overview

The FUN begins with Personal Vacation Planners! This outbound telephone sales position provides you with a database of guests with whom you will build relationships to drive sales. These warm leads consist of guests actively planning a cruise, past guests, and individuals that have expressed an interest in cruising with Carnival. This is a high-volume, fast-paced sales environment where quotas and metrics must be achieved. Enjoy a flexible schedule after the first year, unlimited earning potential, and a highly-engaging and supportive work environment. If you have a winning personality, a passion for sales, and are motivated by financial success, then we want you to join our team.

• Full Time
• No travel required, fully remote
• Average Salary $80 - $85k

Our Culture Essentials

What makes a successful PVP team member at Carnival? Check out the top traits we’re looking for and see if you have what it takes to become our next star!

Responsibilities

Job ID 10488

Location Miramar FL

Date posted 04/28/2025

*****ONLY OPEN TO FL, GA, TX, NC****

We're looking for enthusiastic, customer-centric sales professionals like you to join our upcoming VIRTUAL Personal Vacation Planner (PVP) Agent training class.

This position involves selling cruise vacation packages and related products through outbound calls, text messages, emails and social media using Carnival-approved applications. The role requires building rapport with customers to understand their travel needs and generate sales. Responsibilities include managing the Customer Relationship Management (CRM) system, scheduling follow-up appointments, and converting leads into cruise reservations. The ideal candidate must be customer-oriented with a focus on relationship building to encourage repeat business and referrals. The role demands working independently to meet monthly sales and productivity targets.

ESSENTIAL FUNCTIONS:

• Initiating conversations through calls, texts and approved communication channels to drive sales, acting on leads and/or prospects. 
• Present cruise products and make travel recommendations.
• Establish and maintain customer relationships by delivering excellent customer service, meeting customer needs and expectations to meet/exceed sales goals.
• Maintain the Customer Relationship Management (CRM) database and build relationships with new/existing guests in order to close sales.
• Participate in mandatory trainings and meetings to stay current with knowledge of products to present cruise product features, benefits, and pricing.
• Perform other job-related functions as assigned.

QUALIFICATIONS, KNOWLEDGE, SKILLS & ABILITIES:

• Minimum High School Diploma or GED.
• Inside / outside field 1 year sales experience with proven sales success.
• Experience developing new business and new accounts with a customer service background.
• Proficient in Microsoft Office Suite.
• Results and goal-oriented sales professional with excellent verbal and written communication skills sufficient to successfully communicate with customers through calls, texts, and other Carnival-approved communication channels. 
• Excellent interpersonal skills. 
• Superior prospecting, presentation and closing skills. 
• Comfortable working in an environment requiring achievement of monthly sales targets and goals. 
• Effective time management, organizational and multi-tasking skills. 
• Ability to maintain strong working knowledge of cruise products. 
• Ability to work independently and manage our Customer Relationship Management (CRM) system. 
• Good problem-solving skills.
• Consistent and reliable attendance and punctuality are essential functions of the job.
• Must be fluent in English and be able to read, write and articulate in English

OTHER:

• Shifts:
  • The training class runs for four (4) consecutive weeks:
    • Monday through Friday 09:00 AM - 06:00 PM (EST).
  • Once you've graduated from the training, your schedule will be:
    • Monday through Thursday, 10:00 AM - 07:00 PM (EST), and Fridays 09:00 AM - 06:00 PM (EST). 
  • Since this is an incentive-driven position, when business needs dictate, PVPs may be required to work the last Saturday of a month. 
• Internal candidates must have at least six (6) months in their current role, cannot be on a verbal, written or final warning in place.​​​​​​​ All applicants must advise their Coach/Manager of their interest in applying for the role.​​​​​​​
• All applicants should fill out the application thoroughly.
• Salary:
  • The starting hourly pay rate for this role is $15/hour for the first 5 pay periods. For pay periods 6 through 10, the rate is ***$11/hour for GA, NC, and TX, $13/hr for FL plus participation in the sales incentive program.  From the 11th pay period onward, the annual base salary will be $16,500 with continued participation in the sales incentive program. The sales incentive program is tiered and includes a 6-month incentive guarantee. Average annual earning for this role is $65,000 - $70,000 with high performers earning $100,000+.

***Or your State or City minimum hourly wage if higher

Carnival provides comprehensive and innovative benefits to meet your needs, including:

• Health Benefits:
  • Cost-effective medical, dental and vision plans
  • Employee Assistance Program and other mental health resources
  • Additional programs include company paid term life insurance and disability coverage
• Financial Benefits:
  • 401(k) plan that includes a company match
  • Employee Stock Purchase plan
• Paid Time Off
  • Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 floating holidays to be taken at the employee’s discretion.
  • Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year.  All employees gain additional vacation time with further tenure.
  • Sick Time – All full-time employees receive 80 hours of sick time each year. 
• Other Benefits
  • Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
  • Personal and professional learning and development resources including tuition reimbursement

ETHICS & COMPLIANCE:

In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.

#LI-BM1#LI-Remote

About Us

At Carnival Cruise Line, our mission is to consistently deliver safe, fun, and memorable vacations at a great value. As the world’s most popular cruise line, we offer a variety of unique experiences across our fleet, ensuring that every voyage is filled with excitement and discovery. From world-class entertainment and dining to exploring stunning destinations, we create lasting memories for our guests while maintaining a dedication to the places we visit and the lives we touch.

Join us and embark on a career that offers not only the chance to grow professionally but also the opportunity to be part of a global community that makes a difference.

In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.

Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law.

Bilingual Healthcare Customer Service Rep (Remote) | $ 15.50/hour + bonus | Starts 6/19/25

Overview

At Carenet, we foster collaboration, creativity and innovation. Our promises to our team members include empowering growth through trust, opportunity and accountability. We are looking for people who want to work with an entrepreneurial spirit and deliver market-leading performance!

If you are passionate about healthcare and supporting patients with their healthcare needs, empathetic, patient focused and enjoys interacting with patients, patient representatives, providers, pharmacies and more, then this may be the position for you. Did we mention this was a remote, work from home position?

Responsibilities

What You’ll Do:

• Engage and Educate: Make outbound calls to patients, members, and customers to discuss healthcare needs, benefits, and in-home or virtual healthcare evaluations.
• Bring a Sales-Minded Approach: Approach each interaction with the mindset of making a connection, building rapport, and presenting the value of the healthcare program in a way that resonates with the member’s needs.
• Turn Opportunities into Wins: Build meaningful rapport with customers, effectively explain the healthcare program, and manage resistance by addressing concerns and highlighting benefits.
• Make an Impact: Help members set healthcare goals and guide them toward meeting those goals by educating them about the program and its advantages.
• Be a Problem-Solver: Identify, research, and resolve potential issues while providing exceptional customer service.
• Promote Healthcare Benefits: Address member concerns with empathy and senior sensitivity, ensuring that conversations are value-driven and solution-oriented.
• Embrace the Service Plus Mindset: Resolve customer concerns effectively, anticipate future needs, and deliver proactive support to enhance their experience.
• Stay Goal-Oriented: Achieve productivity targets while demonstrating a strong work ethic, motivation, and commitment to making every interaction a success.
• Adapt and Adjust: Reset appointments and schedules as needed to meet customer needs and expectations.

What Success Looks Like:

Success in this role means:

• Effectively explaining the healthcare program and its benefits.
• Building trust and rapport with members to ensure they feel valued and supported.
• Using a sales-like approach to communicate the program’s value and inspire members to take action.
• Managing resistance with compassion, patience, and solutions.
• Helping members recognize the value of the program and inspiring them to set healthcare goals that align with their needs.
• Turning every interaction into a step forward in the member's healthcare journey.

What We’re Looking For:

• Passion for healthcare and supporting patients in their healthcare journey.

• High energy and enthusiasm for communicating and engaging with people, especially over the phone. We need individuals who aren’t afraid to actively engage and bring a positive, enthusiastic tone to every conversation.
• Using a persuasive and results-oriented approach to communicate the program’s value and inspire members to take action.
• Excellent communication skills, including the ability to explain, educate, and engage.
• Strong interpersonal skills to build rapport and foster trust with members.
• Ability to manage resistance and overcome objections with empathy and professionalism.
• Self-motivation and the ability to thrive in a performance-driven environment.
• A problem-solving mindset and a genuine desire to make a difference in people’s lives.

How to thrive when working at home: 

Safety

• Choose a consistent work area/office
• Make your area physically safe
• Stay organized
• Personalize your desk!
• Security
  • Privacy matters
  • Keep it quiet - remember, we are dealing with patients!
  • Protect your computer
• Support
  • Communicate
  • We coach and focus on your performance
  • Quality matters
• Success
  • Get ready for work!
  • Prepare yourself mentally
  • Use your resources
  • On your break, get outside once in a while

Why Carenet?

For more than 30 years, Carenet Health has pioneered advancements for an experience that touches all points across the healthcare consumer journey. In fact, we interact with 1 in 3 Americans every day, delivering positive healthcare experiences and improving outcomes. From best-in-class clinical expertise to personalized and automated solutions, we integrate the power of human touch with data-driven technology in our mission to make healthcare better for all. .

Qualifications

We want you to be successful, so these are some of the qualifications required:

• High School Diploma or General Education Degree (GED) required - this will be verified during background check
• Strong computer experience (data entry, screen navigation, keyboarding),
• Experience with Microsoft Outlook (email) and Word
• Excellent customer service skills
• Ability to adhere to daily schedules and duties
• Excellent oral and written communication skills
• Excellent demonstration of caring and compassion
• Able to provide 2 monitors at least 22 inches with HDMI and Display ports

Compensation & Benefits

At Carenet Health, we value the expertise and dedication of our team members, and we are committed to offering an appealing compensation package. The wage for the Healthcare Customer Service Rep is $15.00 per hour.

In addition, we offer a comprehensive benefits package that includes health, dental, and vision insurance, a 401(k) plan with company match, paid time off (PTO) and holidays, flexible spending accounts (FSAs), employee wellness programs, and career development opportunities.

Additional Information

Note: Completion of assessments may be required before an applicant can move forward. Completing assessments must be done independently. Any discovery of unauthorized completion, whether during or after the hiring process, will result in disqualification or termination.

Carenet Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

Customer Service Advisor, Remote

Location: Remote US, United States  

Category: Customer Service & Transaction Processing  

Req ID12885  

Job Type: Full-time

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Customer Service Advisor, Remote 

$17.31 per hour + Performance Based Bonuses 

Full Time Schedules Between the Hours of 7am – 12am CST 

Health Benefits Start Day One! 

Are you a problem-solver who excels in handling high volume calls and helping customers to resolve issues?  Join us as a Customer Service Advisor and support customers with their post-purchase needs, from tracking orders to checking order status and more.  If you’re passionate about providing exceptional service and helping customers, feel heard, we want to hear from you!   

What You’ll Do:  

• Handle inbound calls from customers with inquiries about their recent purchases. 

• Assist customers with tracking numbers, order statuses, product returns and other post-purchase needs.  

• Use your problem-solving skills to find quick solutions and resolve any issues.  

• Help de-escalate frustrated customers with empathy and professionalism.  

• Occasionally assist with upselling or cross-selling when appropriate and necessary.  

Who We’re Looking For:  

• A compassionate and patient individual with excellent communication and soft skills.  

• Strong problem-solving abilities and a knack for de-escalating upset customers. 

• Someone who thrives in a high-volume, fast paced environment. 

• Experience in customer service or call centers is a plus, but not required- training will be provided! 

Why You’ll Love Working With Us:  

• Remote work: Enjoy the flexibility of working from home in your secured workspace. 

• Health Benefits: Medical, dental and vision coverage starting day one.  

• PTO: Accrue paid time off starting after 180 days 

• Bonuses:Performance-based bonus incentives to reward your hard work and success.  

Ready to take the next step in your career?  Apply today and join a team that’s as passionate about technology as you are! 

Requirements: 

• 18 years or older 

• High School Diploma or GED 

• Be able to successfully pass a criminal background check  

• Have at least six months experience in customer service 

• Have high speed internet access, meeting the following speeds: download 10mbps+ upload 3mbps+ Ping less than 175ms (no Wi-Fi or satellite internet, you must have an ethernet connection) 

• Ability to accurately type at least 30 WPM 

• Have a secured workspace with a door that is only accessible to you during work hours 

• Familiarity with iOS and/or macOS, or comparable technology, is preferred 

• Be flexible in working hours, seven days per week including weekend days 

• Reside in one of our US hiring zones 

We are NOT currently hiring in the following geographies:  

States: AK, CA, HI, MA, IL, MT & NY 

Metro Areas: MS-Minneapolis, IL-Chicago, NY-New York City Metro, OR-Portland, MD- Montgomery County, WA- Seattle, CO-Denver 

#RemoteAP  

Pay Transparency Laws in some locations require disclosure of compensation-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time. The estimated salary for this role is $17.31 per hour. 

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

Remote Healthcare Customer Service Representative

United States

Position: Remote Customer Service Representative

Location: Work at Home

Terms: Full-time

Pay: $15/hr

Join Team Alorica

At Alorica, we’re redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we’re proud to say over 70% of our leaders are promoted from within!

But that’s not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that’s focused on empowering people through mission-focused work.

Job Summary

As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues.

Responsibilities

• Assist customers with issues and concerns they are experiencing during the use of the product and/or service
• Document call-related information for auditing and reporting purposes
• Maintain and update customer information as necessary
• Upsell current customers on new or enhanced services

Qualifications 

• High school diploma or GED
• Customer service experience is a plus
• Strong computer navigational skills
• Familiarity with Microsoft Office applications (Word, Excel)
• Excellent oral and written communication skills
• Exceptional listening/comprehension skills
• Professional and courteous
• Customer oriented

Work Environment

• Ongoing usage of phone and computer systems
• Your Work At Home environment must be in a private residence, located at the address listed on your personnel file.  
• Alorica will provide the equipment you need to conduct your work which may include a webcam.
• You will need to provide an Internet/Broadband Internet Connection –   DSL or Cable only. No Satellite, Dial-up or Wireless Internet connections.  
• Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps. 

Physical Demands

• Constant sedentary work

Benefits
 

• Health, dental, and vision coverage/HSA
• PTO
• Paid holidays and sick time
• Optional daily pay or weekly pay
• 401K retirement plan
• Leadership programs
• Paid training and tuition reimbursement
• Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies
• Employee assistance program
• Additional voluntary benefits

Next Steps

1. Place an application
2. Complete your online assessment
3. Our team will review your application
4.  If selected to move forward, our team will follow up directly 

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.

We are only considering candidates and hiring for this position in the following states:  Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas,Maryland, Michigan, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia and West Virginia.

Alorica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

• Job Identification: 225279
• Job Category: Customer Experience
• Posting Date: 05/22/2025, 09:05 AM
• Locations: 8151 Peters Road, Plantation, FL, 33324, US
• Apply Before: 06/30/2025, 09:05 AM
• Degree Level: High School Graduate
• Job Schedule: Full time
• Job Shift: Day